Zaria Dorsey
Portsmouth,VA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Crew Member
McDonald’s
Suffolk, VA
04.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
Suffolk, VA
01.2024 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Customer Service Representative
Walgreens
Portsmouth, VA
10.2023 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
FC Associate
Amazon
Edgewood, MD
10.2021 - 04.2023
- Lift up to 49 pounds, Push utility carts up to 60 pounds, Stand, walk, push, pull, squat, bend, and reach during shifts, Use carts, dollies, hand trucks, and other gear to move items around, Go up and down stairs (where applicable), Work at a height of up to 40 feet on a mezzanine (where applicable), Adhere to strict safety, quality, and fulfillment production standards
Customer service representative
Royal Farms
Havre de Grace, MD
01.2021 - 08.2021
- Smile, make eye contact, and provide an enthusiastic greeting to all customers upon entering the store, Get to know your customers by name and use their name when they return, Go out of your way to make customers feel important and valued
- Give 100% attention to Customers, Move quickly to provide fast service, Point out promotions and offer suggestions, Thank customers for their business and invite them back.
Sales Supervisor
Spencers Gifts
Hanover, MD
03.2019 - 09.2020
- Assists the Store Manager in coordinating Store activities in order to achieve Store sales plan and profit, Provides leadership and support to the Store Associates in order to ensure that all aspects of Guest service are being provided, Effectively merchandises, signs and prices Store in accordance with Company guidelines, Manages loss prevention techniques in order to reduce shrinkage, Assists Store Manager in completing all sales and inventory paperwork.
Salesperson
Waffle House
Portsmouth
05.2018 - 12.2018
- Waitresses at Waffle House have the main responsibility of taking food and beverage orders and must enter all orders as quickly as possible while maintaining the proper sequence
- Waitresses must also serve ordered food and beverages in their section and to other sections as well when necessary
- A Waitress must also coordinate with the kitchen to make sure that service is on time and the quality of the food is according to the company's standards
- In general, Waitresses must perform all delegated tasks as directed by the management and make sure that all the company's operational guidelines are upheld.
Team Member
Autobell
Portsmouth
08.2017 - 05.2018
- Communicate with customers and help direct them safely to the next step in the wash process, Performs an array of cleaning and detailing tasks on the vehicle's interior and exterior, Carries out assigned duties to keep the car wash clean and attractive.
Education
Woodrow Wilson High School
Skills
- Power Point
- Word
- Excel
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Order Taking
- Written and verbal communication
- Cash Register Operation
- Professionalism and Courtesy
- Basic Math Competence
- Cash register systems
- Payment Processing
- Product restocking
- Conflict Resolution
- Product Knowledge
- Issue Resolution
- Complex Problem-Solving
References
- Desiree Emmons, 757-631-4119, Navy Exchange Service Command
- Samuel Meredith, 757-631-4126, Navy Exchange Service Command
- Derick Foster, 207-332-7538, Mentor
Timeline
Crew Member
McDonald’s
04.2024 - Current
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
01.2024 - 05.2024
Customer Service Representative
Walgreens
10.2023 - 12.2023
FC Associate
Amazon
10.2021 - 04.2023
Customer service representative
Royal Farms
01.2021 - 08.2021
Sales Supervisor
Spencers Gifts
03.2019 - 09.2020
Salesperson
Waffle House
05.2018 - 12.2018
Team Member
Autobell
08.2017 - 05.2018
Woodrow Wilson High School