Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zaria Dougbey

Middletown,DE

Summary

Hardworking and detailed-oriented tam player that is excelled in enhancing customer satisfaction and streamlining operations, achieving a significant reduction in discrepancies. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled in MS Office and data entry, I foster teamwork and collaboration, driving positive outcomes and operational excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Arby's Restaurant
07.2016 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Accurately enter sales data into RTI system to ensure we have enough product for the data and monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Patient Resolution Specialist

HBCS
04.2023 - 02.2024
  • Verify patient demographics and other personal health information while following company protocols and HIPPA guidelines.
  • Managed high volumes of inbound/outbound calls for multiple facilities from patients, insurance companies, and third parties to review and discuss resolving balances on patient's accounts.
  • Verify and update patient's medical insurance along with thoroughly reviewing EOB's, UB-04 and CMS1500 forms to determine patient responsibilities.
  • Document patient's accounts with the appropriate information that explains the initial reason for the call and the outcome.

Administrative Assistant

RadNet
07.2022 - 04.2023
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Completed daily administrative task such as checking and replying to daily e-mails, maintained office supplies inventory, create and update spread sheets and logging staff attendance.
  • Greeted incoming visitors and staff professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Listen and analyze recorded calls to ensure the patient received good customer service and was properly scheduled for their imaging appointment and accessed patient's charts using RIS to identify and investigate any errors within the scheduling procedures.

Customer Service Associate

Walgreens
10.2019 - 07.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Mount Pleasant High School
Wilmington, DE
06.2019

Skills

  • Communication
  • Organization
  • Data Entry
  • Money Handling
  • Medical Terminology
  • Teamwork and Collaboration

Certification

  • Certificate of Completion for the Office of Health Equity & Inclusion, Health Disparities Science Research High School Volunteer Summer Program
  • Certificate of Completion for 2018 STEM UP Delaware Program Summer Intern

Timeline

Patient Resolution Specialist

HBCS
04.2023 - 02.2024

Administrative Assistant

RadNet
07.2022 - 04.2023

Customer Service Associate

Walgreens
10.2019 - 07.2020

Assistant Manager

Arby's Restaurant
07.2016 - Current

High School Diploma -

Mount Pleasant High School

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Zaria Dougbey