Zaria Goodson
Dallas,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Childcare Lead Teacher
Child Time Learning Center
10.2023 - Current
- Taught students about positive social behaviors and skills for building relationships with others
- Used the teacher's lesson plans to explore subjects with students by lecturing on topics and leading hands-on activities
- Maintained a clean and organized classroom space to help students feel welcome and promote learning
- Reviewed activities regularly to identify opportunities for improvement.
- Implemented effective classroom management techniques to maintain a positive learning environment.
- Collaborated with colleagues to develop interdisciplinary lesson plans that connected various subjects.
- Mentored new teachers, providing guidance on best practices and classroom strategies.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Participated in professional development opportunities to stay current with educational trends and best practices, applying this knowledge to continuously improve instruction in the classroom.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
Childcare Lead Teacher
Childcare Network
06.2023 - 10.2023
- Enhanced student comprehension by incorporating hands-on learning activities and group projects.
- Developed individualized education plans for students with special needs, ensuring their academic success.
- Implemented effective classroom management techniques to maintain a positive learning environment.
- Collaborated with colleagues to develop interdisciplinary lesson plans that connected various subjects.
- Mentored new teachers, providing guidance on best practices and classroom strategies.
- Increased parental involvement through regular communication and parent-teacher conferences, fostering strong home-school partnerships.
- Evaluated student progress regularly, adjusting instructional methods as needed to improve performance.
Medical Assistant
A Plus Family Care
12.2021 - 04.2022
- Cross trained working aside PCP provider, OBGYN, and PEDS
- Experience working in Greenway Health
- Taking patient medical histories
- Explaining treatment procedures to patients
- Preparing patients for examination
- Assisting the physician during exams
- Collecting and preparing laboratory specimens
- Performing basic laboratory tests
- Also assist provider with birth control contraceptives.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Pharmacy Technician
Walgreens
01.2021 - 12.2021
- Preparing patient prescriptions
- Receive prescription requests
- Pricing prescriptions
- Determining potential drug interactions
- Interacting with patients
- Managing pharmacy inventory
- Processing medical insurance claims for medications
- Ensuring medications are properly stored.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Customer Service Representative
CONDUENT
07.2018 - 05.2020
- Implemented best practices in fostering exceptional customer care support and satisfying customers
- Responded to customer questions and complaints and documented consumer communications
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
- Managed details of completing sales payments, refunds, and exchanges, including issuing store credit
- Provided expert service by communicating information to customers and following up on promises
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Answered calls or emails from customers and assisted with special requests or resolving complaints.
Apparel Team Member
TARGET
07.2017 - 01.2018
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Guided visitors to staff members and business locations with a warm, personable approach
- Keep inventory levels optimized and supplies organized for forecasted demands
- Met targets consistently by working hard and with strong attention to detail
- Ordered, organized, and rotated supplies.
- Boosted sales performance by effectively cross-selling and up-selling various apparel products.
- Assisted in visual merchandising, creating eye-catching displays that attracted shoppers and increased sales.
- Maintained a clean and organized store environment, ensuring an enjoyable shopping experience for customers.
- Collaborated with team members to meet daily sales goals, resulting in consistent achievement of targets.
Customer Service Representative
CONDUENT
09.2016 - 01.2017
- Promoted best practices by identifying opportunities for process improvements and initiatives
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Responded to customer questions and complaints and documented consumer communications.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Assistant teacher/floater
HARPS MILL CREATIVE SCHOOL
07.2015 - 06.2016
- Taught students about positive social behaviors and skills for building relationships with others
- Used the teacher's lesson plans to explore subjects with students by lecturing on topics and leading hands-on activities
- Maintained a clean and organized classroom space to help students feel welcome and promote learning
- Reviewed activities regularly to identify opportunities for improvement.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
Education
MAJOR IN MEDICAL ASSISTING - Medical Assisting
GWINNETT COLLEGE
Raleigh05.2022
High School Diploma -
William G. Enloe High School
Raleigh, NC05.2015
Skills
- Ability to perform vital checks on patients
- Ability to clean and dress wounds properly
- CPR/First Aid certified
- Able to perform common administrative task
- Pays extreme attention to detail
- Medical Billing & Coding
- Data Entry
- Blood Draws
- Injections
- Patient Scheduling
- HIPAA & JCAHO Knowledge
- Conscious Discipline Training
- Multitasking
- Patient
- NC Health and Safety Training
- Customer Service experience
- Performing inventory audits
- Purchasing supplies and medication
- Processing patient insurance
- Written and oral communication skills
- A keen eye for detail
- Reading and interpreting a physician’s medication orders
- Computer proficiency
- Early Childhood Education
- Classroom Organization
- First Aid Certification
- Nutrition Knowledge
- Age-Appropriate Activities
- Emotional Intelligence
- Parent-Teacher Communication
- Lesson Planning
Timeline
Childcare Lead Teacher
Child Time Learning Center
10.2023 - Current
Childcare Lead Teacher
Childcare Network
06.2023 - 10.2023
Medical Assistant
A Plus Family Care
12.2021 - 04.2022
Pharmacy Technician
Walgreens
01.2021 - 12.2021
Customer Service Representative
CONDUENT
07.2018 - 05.2020
Apparel Team Member
TARGET
07.2017 - 01.2018
Customer Service Representative
CONDUENT
09.2016 - 01.2017
Assistant teacher/floater
HARPS MILL CREATIVE SCHOOL
07.2015 - 06.2016
MAJOR IN MEDICAL ASSISTING - Medical Assisting
GWINNETT COLLEGE
High School Diploma -
William G. Enloe High School
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