Zaria Gransberry
IT Support
Merrillville,IN
Summary
IT professional prepared to deliver high standards in technical support and issue resolution. Proven track record of enhancing system functionality and user experience. Known for collaborative teamwork and flexibility to meet changing demands, with expertise in problem-solving and customer service.
Overview
4
4
years of professional experience
Work History
Clerk
CoAction
08.2024 - Current
- Use Excel spreadsheets to log outcomes and support quality performance reports
- Provided technical support for hardware and software issues, resolving user inquiries efficiently.
- Documented troubleshooting processes and solutions in knowledge base for future reference.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
Patient Care Coordinator
One Call
09.2023 - 06.2024
- Reviewed patient records and claim information for accuracy before authorization and billing.
- Resolved discrepancies through cross-department collaboration, improving audit readiness.
- Documented findings and process adjustments to enhance data quality.
- Managed approximately 60+ calls daily, email and faxes from customers.
Support Tech
ADT Security
10.2021 - 09.2023
- Received over 60 customer inquiries daily regarding security system status and functions.
- Performed remote troubleshooting and resolution of customer security system concerns and incidents.
- Maintained client confidence through effective communication and confidentiality of security system information.
- Provided exceptional customer support through phone, email, and on-site visits.
- Diagnosed and resolved technical issues for residential and commercial security systems.
Education
Certification - Cyber Analyst
Indiana Wesleyan University
Merrillville, IN05.2024
Diploma - General Studies
Calumet High School
Gary, IN05.2016
Skills
- Data analysis tools: Excel, PowerPoint, FACETS
- Healthcare Skills: Claims Auditing, Process Improvement, HIPAA Compliance, Documentation Accuracy
- Technical Skills: SQL, Windows & Linux Systems, Troubleshooting, Data Integrity Maintenance
- Soft Skills: Analytical Thinking, Communication, Remote Collaboration
Risk assessment
Incident response
Network security
SIEM management
Phishing detection
Digital forensics
Threat intelligence
DDoS prevention
Application security
User awareness training
Accomplishments
Wireshark Traffic Analysis-
Analyzed captured network packets to identify anomalies and potential threats.
Nmap Vulnerability Scan-Conducted port scanning and service enumeration to detect unsecured network points.
Risk Register-Created a risk register for mock organization identifying threats and mitigations
Timeline
Clerk
CoAction
08.2024 - Current
Patient Care Coordinator
One Call
09.2023 - 06.2024
Support Tech
ADT Security
10.2021 - 09.2023
Certification - Cyber Analyst
Indiana Wesleyan University
Diploma - General Studies
Calumet High School