Microsoft
Zaria Houston
Leasing And Marketing Professional
Durham,NC
Summary
Dedicated sales and marketing professional with proven success exceeding goals, retaining customers and maintaining strong reputation for customer satisfaction. Exceptional knowledge of Durham market conditions and extensive network of title, inspection and banking professionals.
Overview
6
6
years of professional experience
Work History
Leasing and Marketing Professional
Willow Bridge Property Company
05.2023 - Current
- Used Entrata and Yardi 7s to maintain resident database of personal information, repairs, and lease agreements.
- Developed and implemented marketing strategies to increase occupancy rates.
- Organized resident events to foster engagement and retention, resulting in strengthened community relations.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Generated leads through participation in industry events, networking opportunities, and strategic partnerships with local businesses.
- Provided support during move-in/move-out processes, ensuring a smooth transition for both tenants and landlords.
- Assisted in the preparation of lease agreements, ensuring accuracy and compliance with local regulations.
- Confirmed appointments, communicated with clients, and updated client records.
- Established strong relationships with potential renters by providing personalized tours of available properties tailored to their needs.
- Handled assignments independently with good judgement and critical thinking skills.
- Resolved customer problems and complaints.
- Managed administrative tasks, including processing rental applications, conducting background checks, and handling rent payments.
Leasing and Marketing Professional
Carroll Management
02.2022 - 05.2023
- Developed and implemented marketing strategies to increase occupancy rates.
- Organized resident events to foster engagement and retention, resulting in strengthened community relations.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Generated leads through participation in industry events, networking opportunities, and strategic partnerships with local businesses.
- Provided support during move-in/move-out processes, ensuring a smooth transition for both tenants and landlords.
- Assisted in the preparation of lease agreements, ensuring accuracy and compliance with local regulations.
- Confirmed appointments, communicated with clients, and updated client records.
- Established strong relationships with potential renters by providing personalized tours of available properties tailored to their needs.
- Handled assignments independently with good judgement and critical thinking skills.
Customer Service Representative
Sam's Club
04.2022 - 02.2023
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and provided backup support for organizational leadership.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled customer inquiries and suggestions courteously and professionally.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
Flight Attendant
Piedmont Airlines
08.2019 - 01.2022
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Resolved passenger conflicts and medical emergencies during flights.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Completed pre-flight safety checks to reinforce passenger safety.
- Welcomed passengers aboard and provided overview of safety procedures.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Flight Attendant
GoJet Airlines
11.2017 - 06.2019
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Welcomed passengers aboard and provided overview of safety procedures.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Ensured safety and comfort of customers onboard aircraft.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed strong communication and organizational skills through working on group projects.
Education
High School Diploma -
Salisbury High School
Salisbury, NC 05.2001 -
Skills
Scheduling
undefinedSoftware
Microsoft Excel
Google Spreadsheets
Timeline
Leasing and Marketing Professional
Willow Bridge Property Company
05.2023 - Current
Customer Service Representative
Sam's Club
04.2022 - 02.2023
Leasing and Marketing Professional
Carroll Management
02.2022 - 05.2023
Flight Attendant
Piedmont Airlines
08.2019 - 01.2022
Flight Attendant
GoJet Airlines
11.2017 - 06.2019
High School Diploma -
Salisbury High School
05.2001 -
Similar Profiles
Timothy MackTimothy Mack
Maintenance Supervisor at Lincoln Property Company/Willow Bridge Property CompanyMaintenance Supervisor at Lincoln Property Company/Willow Bridge Property Company
Jasmine CruzJasmine Cruz
Leasing and Marketing Professional at Willow Bridge Property CompanyLeasing and Marketing Professional at Willow Bridge Property Company
Shawna FernandezShawna Fernandez
Assistant Property Manager at Willow Bridge Property CompanyAssistant Property Manager at Willow Bridge Property Company
Tara FichterTara Fichter
Area Vice President at Willow Bridge Property CompanyArea Vice President at Willow Bridge Property Company
Brenda SanchezBrenda Sanchez
Owner/ Esthetician at Willow & Sage AestheticsOwner/ Esthetician at Willow & Sage Aesthetics