Zaria Johnson
Hammond,LA
Summary
Conscientious Healthcare professional offering over 4 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant/Patient Access Representative
Ochsner Urgent Care & Occupational Health
05.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Increased efficiency in office by implementing digital filing system for patient records.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
Customer Service Representative
Circle K
11.2019 - 03.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Daycare Assistant Teacher
Living Way Instruction Zone
08.2016 - 06.2018
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Arrived at assigned areas on time, prepared, and ready to work.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Kept notes of behavior issues, food served, and medications administered to children.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Established positive relationships with students and families.
- Supported students'' emotional growth by fostering a nurturing, inclusive, and respectful classroom atmosphere.
- Assisted lead teacher in designing curriculum and instructional materials for diverse student needs.
Education
No Degree - Medical Assistant
Delta College
Covington, LA10-2018
High School Diploma -
Hammond High Magnet School
Hammond, LA05-2016
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Immunization administration
- CPR
- Specimens collection and processing
- Insurance verification
- Appointment setting
- Sterile technique
- Payment collection
Certification
- CMA - Certified Medical Assistant
- First Aid/CPR Certified
Timeline
Medical Assistant/Patient Access Representative
Ochsner Urgent Care & Occupational Health
05.2022 - Current
Customer Service Representative
Circle K
11.2019 - 03.2022
Daycare Assistant Teacher
Living Way Instruction Zone
08.2016 - 06.2018
No Degree - Medical Assistant
Delta College
High School Diploma -
Hammond High Magnet School
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