Zaria Johnson
Lakeland,FL
Summary
Accomplished professional with a successful history at Lakeland Regional Health Medical Center. Showcasing exceptional customer service and problem-solving abilities. Proficient in Office360 to streamline operations. Recognized for boosting team cohesion and client contentment. Committed to upholding confidentiality and high standards. Adept at resolving conflicts and maintaining meticulous organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Denials/ Document Specialist II
Aspirion Health Resources
02.2025 - Current
- Processing Denials and Appeals, manage assigned WIP (Work in Progress) list daily to reduce the outstanding items.
- Notate accounts in Collect when documents have been pulled and distributed to proper staff for further processing.
- Scan documents as needed. Communicated with appeal attorneys for verification of address and medical records.
- Scan documents as needed. Exhibited clear and complete communication when documenting company or client systems and when speaking to internal or external customers.
Medical Appointment Scheduler
Lakeland Regional Health
Lakeland, FL
03.2021 - 11.2024
- Appointment setter assisted patients with inquiries, complaints & technical issues.
- Conducting inbound and outbound calls
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
Patient Care Assistant
Lakeland Regional Health Medical Center
07.2017 - 03.2021
- Assist patients with daily living activities such as bathing, dressing, feeding take and chart vital signs, Support patient mobility by helping with transfers, ambulation, and repositioning.
- Maintain a clean, organized, and safe patient environment. Assist with basic medical tasks under the supervision of licensed healthcare professionals Provide emotional support and companionship to patients and families.
Education
Associate Health Science - Dental Hygiene
Hillsborough Community College
Diploma -
Kathleen Highschool
Lakeland, FL05.2017
Skills
- Customer Service
- Problem Solver
- Medical Terminology
- Word & Excel
- Integrity
- Schedule Mastery
- Office360
- Paper Claims
- UB04
- Recordkeeping skills
- Proofreading expertise
Certification
Basic Life Skills / CPR
Timeline
Denials/ Document Specialist II
Aspirion Health Resources
02.2025 - Current
Medical Appointment Scheduler
Lakeland Regional Health
03.2021 - 11.2024
Patient Care Assistant
Lakeland Regional Health Medical Center
07.2017 - 03.2021
Associate Health Science - Dental Hygiene
Hillsborough Community College
Diploma -
Kathleen Highschool