Zaria Johnson
Montgomery,AL
Summary
An experienced customer service representative with an extensive experience in
sales, tech support, and customer care. I'm considering a position as a remote or virtual customer care employee. Ability to establish trusting relationships with customers when chatting or calling them. Strong commitment to serving clients and a demonstrated capacity to pay close attention listening and working efficiently to find solutions to difficulties.
Overview
2
2
years of professional experience
Work History
Technical Support Representative
SYKES
Montgomery, AL
11.2022 - 02.2023
- Monitored systems in operation and quickly troubleshot errors.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
Front End Associate
Walmart
Montgomery, AL
07.2021 - 11.2022
- Assisted customers with returns, refunds and resolving transaction issues.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Customer Experience Associate
Alma
Remote , US
09.2022 - 10.2022
- Deliver an exceptional customer experience by advising, guiding, and instructing customers on how to best use Alma’s services through email and phone calls .
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Delivered prompt service to prioritize customer needs.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Customer Service Representative
WellFleet
Remote , US
03.2022 - 07.2022
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor Of Business Administration - Marketing
Alabama State University
Montgomery, ALSkills
- Customer Communication and Empathy
- Organizational Skills
- Microsoft Windows and Office
- Hardware and Software Configuration
- Strong Time Management
- Excel in both team environments and alone
- Computer Literate ( Microsoft Certified since 2020)
- Clear Oral Communication
- Critical Thinking
- Active Listening
- Ability to help solve problem on contact
Timeline
Technical Support Representative
SYKES
11.2022 - 02.2023
Customer Experience Associate
Alma
09.2022 - 10.2022
Customer Service Representative
WellFleet
03.2022 - 07.2022
Front End Associate
Walmart
07.2021 - 11.2022
Bachelor Of Business Administration - Marketing
Alabama State University