Zaria Jones
Summary
Accomplished Correctional Officer at Northeast Arkansas Community Corrections, adept in emergency response and de-escalation techniques, significantly reduced contraband instances. Excelled in customer service and relationship building across roles, enhancing client loyalty at Walmart through professional conflict resolution. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
4
4
years of professional experience
Work History
Correctional Officer
Northeast Arkansas Community Corrections
Osceola, AR
08.2022 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Cashier/Customer Service Representative
Walmart
Osceola, AR
08.2021 - 08.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Receptionist
Harris Health Care
Osceola, AR
08.2020 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
Education
High School Diploma -
Osceola High School
Osceola, AR05.2019
Skills
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
- Mental health awareness
- Relationship building and management
- Customer Service
- Problem-solving abilities
Timeline
Correctional Officer
Northeast Arkansas Community Corrections
08.2022 - Current
Cashier/Customer Service Representative
Walmart
08.2021 - 08.2022
Receptionist
Harris Health Care
08.2020 - 08.2021
High School Diploma -
Osceola High School