- Gardening
- Enjoy participating in yoga, meditation and hiking for overall physical and mental well-being
- Road Trips
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Adventure Travel
- Interior Design
- Drawing and Painting
- Crafting and DIY Projects
Zaria Matthews
Atoka,TN
Summary
Dynamic professional with extensive experience in guest relations and customer service management, notably at Goulds Academy. Excelled in staff supervision, enhancing team productivity by 20%. Skilled in inventory oversight and problem-solving, ensuring operational excellence. Demonstrates exceptional communication and listening abilities, fostering positive environments and achieving quality assurance in customer interactions.
Overview
12
12
years of professional experience
Work History
Goulds Academy
Goulds Academy
11.2016 - 08.2020
- Managed client bookings and student scheduling, ensuring seamless operations.
- Managed and motivated employees to be productive and engaged in work.
- Managed front desk operations, including booking appointments and scheduling facility tours.
- Oversaw the ordering and stocking of essential supplies for both students and instructors.
- Oversaw the time clock and processed transactions at the register accurately.
- Performed register balancing and conducted banking deposits.
Front Desk Receptionist
Goulds Salon and Spa
07.2012 - 11.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Collected payments, processed transactions and updated relevant records.
Front Desk Receptionist
Shady Oaks Mobile Home Park
04.2008 - 06.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing the rental/ lease process.
- Maintained and organized a clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments, tours and maintenance
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected home deposits, fees, and payments.
Education
No Degree - Tourism And Hotel Management
Dundalk Institute of Technology
Dundalk, IrelandSkills
- Guest relations
- Customer service expertise
- Problem-solving skills
- Check-in and Check-out procedures
- Oral and written communications
- Listening skills
- Inventory oversight
- Time management
- Staff supervision
- Customer service management
- Front desk supplies management
- Delegating work assignments
- Quality assurance
- Property tours
Interests
Timeline
Goulds Academy
Goulds Academy
11.2016 - 08.2020
Front Desk Receptionist
Goulds Salon and Spa
07.2012 - 11.2016
Front Desk Receptionist
Shady Oaks Mobile Home Park
04.2008 - 06.2012
No Degree - Tourism And Hotel Management
Dundalk Institute of Technology
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