ZARIA MOORE
Braceville,IL
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
The Cheesecake Factory
02.2023 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Work with POS system to place orders, manage bills, and handle complimentary items
- Upsell high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Explain menu items and suggest appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
Bar Manager
Kin Southern Table & Bar
07.2021 - 12.2022
- Maximized customer service by overseeing operations, and resolving issues.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies,
Server
Kin Southern Table & Bar
03.2021 - 07.2021
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Up sold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supported needs of 3 person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality
Server
IHOP
12.2018 - 03.2020
- Worked with POS system to place orders, manage bills and handle complimentary items
- Shared knowledge of menu items and flavors making recommendations upon request
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Served food and beverages promptly with focused attention to customer needs
Education
Bachelor of Science - MEDIA AND COMMUNICATIONS
Johnson & Wales University
Providence, RI05.2019
Skills
- Wine and Liquor Knowledge
- Mixology Expertise
- High-Volume Dining
- Point of Sale Operation
- Cash Handling
- Staff Management
- Guest Relations Management
- Hospitality Service Expertise
- Inventory Management
- Verbal and Written Communication
Languages
ENGLISH— Native
SPANISH—Conversational
Certification
TIPS Certification - 03/23
Timeline
Server
The Cheesecake Factory
02.2023 - Current
Bar Manager
Kin Southern Table & Bar
07.2021 - 12.2022
Server
Kin Southern Table & Bar
03.2021 - 07.2021
Server
IHOP
12.2018 - 03.2020
Bachelor of Science - MEDIA AND COMMUNICATIONS
Johnson & Wales University
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