ZARIA RISBY
McKinney,TX
Summary
Customer-oriented and self-motivated receptionist with 5+ years of experience in customer service. Proficient in medical record-keeping software and MS Office. A natural take-charge leader with keen attention to detail and organization. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
5
5
years of professional experience
Work History
Medical Scheduler, Receptionist
Texas Institute for Neurological Disorders
12.2021 - 06.2023
- Answer inbound telephone calls to provide assistance to patients for multiple providers in multiple locations
- Create new patient charts and update established patients charts in our EMR
- Provide excellent customer service
- Maintains multiple physicians schedules- scheduling office visits and procedures
- Place outbound calls daily-high volume
- Demonstrate proficient computer skills
- Maintains and supports patient's rights to care, privacy, and respect
- Communicates effectively with patients, providers, and coworkers
- Check in/out patients
- Process copayments
Front Office Supervisor
Advanced Foot and Ankle Center
08.2021 - 12.2021
- Rooming patients
- DME fitting
- Quoting insurance benefits for procedures and DME
- Stocking rooms
- Assisting providers in office procedures and set up
- Preparing sterile packs
- Scheduling appointments and surgeries
- Process incoming and outgoing referrals
- Gather patient demographics
- Check in and out
- Collecting copayments and deductibles
- Scanning, faxing and digital filing
- Scheduling and confirming patient appointments
- Data entry into EHR
- Making front office schedule
- Training new employees in back and front office
- Take X-Rays for providers
Patient Support Ambassador
Medical City McKinney
05.2021 - 08.2021
- Follow established safety, HACCP, and infection control policies and procedures (including AIDET & 2-pt identifier)
- Provide timely tray delivery service to all assigned patients on their units
- Explain the FANS procedures to new patients
- Actively resolve customer and/or guest concerns in a timely manner
- Communicate with members of the healthcare team, including nurses, PCT, doctors, and dietitians
- Effectively train new Patient Support Ambassadors
- Completes patient's food preferences, food selections, floor stock orders, and restock/clean nourishment areas
Medical Receptionist
CSL Plasma
04.2020 - 04.2021
- Performing health screening procedures such as blood pressure, pulse, weight, temperature
- Performs a finger stick to obtain a sample to obtain the donor’s hematocrit and total protein levels
- Answer the telephone and answer callers' questions or transfer calls to an appropriate staff member
- Accurate recording of donor data in the electronic donor information management system
- Prepares the autopheresis machine for the pheresis process
- Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process
- Disconnects the donor when the process is complete
- Responsible for collecting plasma samples and moving plasma units to the freezer to ensure product quality
- Ensures plasma units are properly stored according to SOPs, which could include unsuitable plasma units and samples
- Ensures accuracy of unit labeling by verifying the pre-printed label matches the dynamic label
- Utilizes sterile technique to draw samples and uses heat sealer to assure the sterility and quality of plasma unit samples per SOPs
- May ensure samples and units are packed and shipped following SOPs and center procedures
- Prepares shipping and unit disposal documentation.
Cashier
Chick-Fil-A
09.2019 - 05.2020
- Settled any customer disputes professionally and pleasantly
- Worked to ensure a positive and hassle-free customer experience
- Maintained up-to-date knowledge of all retail promotions
- Recorded and processed all orders in an organized and accurate manner
- Followed instructions and took initiative when appropriate.
Day Camp Counselor
Old Settlers Recreation Center
06.2018 - 08.2019
- Led kids in physical activities such as sports and recreational games
- Organized daily activities
- Ensured the safety of the kids on-site and on field trips
Education
Diploma -
Mckinney Boyd High School
Mckinney, TX06.2017
Certified Electrocardiograph Technician - Health Science
Parker University
Dallas, TX 05.2024 - 06.2024
Certified Radiology Technician - Health Sciences
Parker University
Dallas, TX 09.2024 - Current
Skills
- Information Assistance
- Insurance Authorizations
- EHR Software
- Scheduling Tests and Procedures
Certification
- CET - EKG Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified Radiology Technician - Health Sciences
Parker University
09.2024 - Current
Certified Electrocardiograph Technician - Health Science
Parker University
05.2024 - 06.2024
Medical Scheduler, Receptionist
Texas Institute for Neurological Disorders
12.2021 - 06.2023
Front Office Supervisor
Advanced Foot and Ankle Center
08.2021 - 12.2021
Patient Support Ambassador
Medical City McKinney
05.2021 - 08.2021
Medical Receptionist
CSL Plasma
04.2020 - 04.2021
Cashier
Chick-Fil-A
09.2019 - 05.2020
Day Camp Counselor
Old Settlers Recreation Center
06.2018 - 08.2019
Diploma -
Mckinney Boyd High School
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