Zaria Roddy

Office Coordinator and Team Lead

Supremacy GCA - Professional Cleaning Agency Dallas, TX

November 2020 to Present

● Strong Customer service and Communication Skills

● Strong Computer skills

● Administrative duties: Scheduling appointments, monitoring all forms of

communication with clients, initiating and responding to calls and emails, setting

up conference meetings (zoom).

•Managing and maintaining computer systems and technical support for the Agency

•Cleaning and organizational services for residential and commercial properties. This

includes laundry, decluttering, odor removal, floor care, and dust removal.

•Customer Care- Provide high quality services to all clients. Complete Client

Assessments to identify client needs and compose Client Service Plans.

•Customer Service- Assist in answering questions regarding services, prices and or products.

• Decontaminate instruments/supplies/equipment per manufacturer's instructions and departmental policies and procedures
• Inspect decontaminated items for cleanliness and damage.
• Properly prepare and assemble instruments/supplies/equipment per appropriate method of sterilization
• Properly operate various methods of sterilization
• Organize and prioritize processing tasks based on identified need
• Maintain thorough and accurate sterilization documentation and recordkeeping by maintaining permanent records and test results