Zaria Ruffin
Receptionist
Jonesboro,GA
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and pets to deliver quality service.
Overview
5
5
years of professional experience
Work History
Financial Customer Service Associate
VXI Global Solutions
12.2022 - Current
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Analyze data given by clients to identify issues in accounts.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Aid new agents in calL flow and work protocols.
Client Service Coordinator
Banfield Pet Hospital
09.2021 - 12.2022
- Developed strong relationships with clients through regular check-ins and phone calls, fostering loyalty and trust.
- Generate schedule for the week and align patients with correct surgeries.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Order and fill prescriptions for pets based on needs.
- Assisted technicians with transferring pets from lobby to kennels and hospital rooms.
Kennel Technician
Mirror Lake Animal Hospital
01.2021 - 09.2021
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Walked dogs and cats being boarded and logged patient's urination and defecations.
- Administered medication to animals that required it.
- Answered phones and scheduled pet reservations.
- Communicated well with pet owners during drop-off and pick-up.
- Maintained logs and checklists documenting work with each pet.
- Provided patients exercise opportunities.
Client Service Representative
Red Ventures Allconnect
04.2019 - 01.2021
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Bachelor of Arts - Psychology
Albany State University
Albany, GA 05.2001 -
Skills
Customer Support
Appointment Scheduling
Clerical Support
Leadership Skills
Cross-Functional Team Collaboration
Timeline
Financial Customer Service Associate
VXI Global Solutions
12.2022 - Current
Client Service Coordinator
Banfield Pet Hospital
09.2021 - 12.2022
Kennel Technician
Mirror Lake Animal Hospital
01.2021 - 09.2021
Client Service Representative
Red Ventures Allconnect
04.2019 - 01.2021
Bachelor of Arts - Psychology
Albany State University
05.2001 -