Summary
Overview
Work History
Education
Skills
Timeline
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Zaria Sanders

New Haven,CT

Summary

Committed Business Administration worker with proven history of performing successfully in fast-paced environments. Highly skilled in customer service with expertise in working with diverse client base and delivering exceptional results. Decisive and proactive with demonstrated success in supporting staff and customer needs. Forward-thinking Operations Specialist bringing 7 years of expertise in customer service for sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft and Epic. Team Leader experienced in directing activities in any setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.

Overview

10
10
years of professional experience

Work History

Business Administration

Yale New Haven Hospital
New Haven , CT
11.2021 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to inquiries from callers seeking information.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and routed business correspondence to correct departments and staff members.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Collected, arranged and input information into database system.
  • Gathered, organized and input information into digital database.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.
  • Maintained overall safe work environment through [Action] and [Action] to reduce safety risks [Number]%.

PCA

Allied Community Resources
New Haven, CT
09.2017 - 03.2022
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Remained alert to problems or health issues of clients and competently responded.
  • Scheduled and accompanied clients to medical appointments.
  • Monitored and assisted residents through individual service plans.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Supervisor

Icing By Claire's
Milford , CT
01.2018 - 04.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Interviewed, hired and trained new employees for production positions.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

Manager

Champs Shoe Store
Colonial Heights, VA
09.2016 - 05.2017
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Approved regular payroll submissions for employees.

Receptionist

Supercuts
Hamden , CT
08.2014 - 08.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

Camp Counselor

Solar Youth
New Haven , CT
06.2013 - 08.2014
  • Worked with children of varying age, interest, skill and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
  • Implemented recreational activities to promote campers' physical health and encourage teamwork skills development.
  • Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
  • Followed established emergency procedures to enable best possible resolution of incidents.
  • Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
  • Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation.
  • Supervised groups of children in log cabins for sleepaway camp.
  • Maintained facility, equipment and vehicles to promote safe and secure environment for campers and staff.

Education

Associate of Science - Business Administration

Gateway Community College
New Haven, CT
05.2023

Skills

  • Office Equipment
  • Employee Timesheet Processing
  • Accounts Payable and Accounts Receivable
  • Information Updates
  • Clerical Support
  • Business Administration
  • Office Administration
  • Cleaning Products
  • Workflow Processes
  • Outbound Calls
  • Resume Screening

Timeline

Business Administration

Yale New Haven Hospital
11.2021 - Current

Supervisor

Icing By Claire's
01.2018 - 04.2020

PCA

Allied Community Resources
09.2017 - 03.2022

Manager

Champs Shoe Store
09.2016 - 05.2017

Receptionist

Supercuts
08.2014 - 08.2016

Camp Counselor

Solar Youth
06.2013 - 08.2014

Associate of Science - Business Administration

Gateway Community College

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