Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zaria Thompson

Carbondale,IL

Summary

Customer service and healthcare professional with 11+ years of experience in patient care, call centers, and client relations. Skilled at supporting diverse populations, resolving concerns in high-volume environments, and delivering compassionate, efficient service.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Certified Nurse Assistant (CNA)

All American Healthcare Services Inc
03.2019 - Current
  • Provide daily patient care including vital signs, wound care, and assistance with ADLs.
  • Ensure patient comfort and safety in clinical settings.
  • Support care plans with consideration of age, culture, and recovery stage.

Call Center Customer Service Representative

Hyatt
08.2022 - 06.2024
  • Assisted guests with reservations, cancellations, and modifications.
  • Handled high-volume inbound calls with professionalism and accuracy.

Patient Care Technician

SIHF Healthcare
Carbondale, IL
06.2022 - 10.2022
  • Delivered direct patient care and monitored post-surgery recovery.
  • Documented patient information in EMR systems.

Certified Nursing Assistant

Prairie Living at Chautauqua
Carbondale, IL
03.2020 - 07.2022
  • Supported residents with medication reminders, ADLs, and documentation.

Call Center Representative

Aetna (CVS Health)
Carbondale, IL
01.2019 - 03.2022
  • Resolved member inquiries regarding benefits and healthcare services.
  • Handled 50+ daily calls while ensuring HIPAA compliance.

Earlier Experience

Nanny, Night Auditor (Holiday Inn Express), Nursing Assistant (Marka Nursing Home), Sales & Retail Associate (Boost Mobile, Kohl’s, McDonald’s, etc.)
01.2014 - 01.2019
  • Gained strong customer service, hospitality, and team collaboration experience.

Education

CNA Program - undefined

Southwestern Illinois College
Granite City, IL
01.2017

Skills

  • Patient Care & ADLs
  • Call Center Operations
  • Microsoft Outlook
  • Organizational Skills
  • Conflict Resolution
  • Client Relations

Certification

CNA | BLS/CPR Certified (Active)

Timeline

Call Center Customer Service Representative

Hyatt
08.2022 - 06.2024

Patient Care Technician

SIHF Healthcare
06.2022 - 10.2022

Certified Nursing Assistant

Prairie Living at Chautauqua
03.2020 - 07.2022

Certified Nurse Assistant (CNA)

All American Healthcare Services Inc
03.2019 - Current

Call Center Representative

Aetna (CVS Health)
01.2019 - 03.2022

Earlier Experience

Nanny, Night Auditor (Holiday Inn Express), Nursing Assistant (Marka Nursing Home), Sales & Retail Associate (Boost Mobile, Kohl’s, McDonald’s, etc.)
01.2014 - 01.2019

CNA Program - undefined

Southwestern Illinois College