ZARIA WILLIAMS
Jacksonville
Summary
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
6
6
years of professional experience
Work History
Host
Blue San Marco
09.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Management
American Deli
01.2021 - 04.2024
- Customer service
- Food safety
- Hiring and training
- Responsible for enforcing regulations such as health/safety and food hygiene
- Communication
- Team conflicts
Host/Server/Grill Cook
Cracker Barrel Restaurant
05.2022 - 12.2023
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Contributed to team efforts by accomplishing related tasks as needed.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Enforced all alcohol laws strictly while serving alcoholic beverages.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Preload
UPs
09.2021 - 12.2023
- Load trucks with packages before they leave and ensure the packages are sorted and delivered
- Organizing packages by destination and priority
- Handling the the loads and unloading of packages from the UPS delivery trucks
- Working at a fast pace
Cashier
Dollar Tree
05.2020 - 12.2022
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
- Handled customer complaints in a professional manner.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assisted in the development of retail store policies and procedures.
- Supervised, trained and evaluated staff on customer service standards and sales techniques.
- Analyzed inventory levels to ensure sufficient stock for peak business periods.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions including returns, exchanges, discounts.
- Provided feedback on employee performance reviews in order to improve job skills.
- Liaised with vendors regarding product availability, pricing, delivery times.
- Updated POS systems with new products and services information when required.
Crew Member
Raising Cane's Chicken
04.2020 - 08.2020
- Proving a positive customer experience
- Ensure all food orders are prepared to the standards
- Work together as a team
- Skilled at working independently and collaboratively in a team environment.
Carhop Server
Sonic
03.2019 - 05.2020
- Greeted customers and provided them with menus.
- Took orders, and served food items to guests in a timely manner.
- Ensured that all orders were accurate and complete before serving them to customers.
- Kept work areas clean and organized throughout shift.
- Stocked supplies such as condiments, utensils, napkins, straws. in designated areas.
- Assisted other team members when needed during busy times or special events.
- Complied with sanitation regulations regarding safe handling of food products.
- Verified orders and bagged items for easy transport.
Education
High School Diploma -
Meridian High School
Meridian, MS05.2020
Skills
- People skills
- Communication skills
- Leadership experience
- Management
- Teamwork
- Work ethic
- Customer service
- Team collaboration
- Multitasking proficiency
- Team player mentality
- Guest complaint resolution
Timeline
Host
Blue San Marco
09.2024 - Current
Host/Server/Grill Cook
Cracker Barrel Restaurant
05.2022 - 12.2023
Preload
UPs
09.2021 - 12.2023
Management
American Deli
01.2021 - 04.2024
Cashier
Dollar Tree
05.2020 - 12.2022
Crew Member
Raising Cane's Chicken
04.2020 - 08.2020
Carhop Server
Sonic
03.2019 - 05.2020
High School Diploma -
Meridian High School
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