Zaria Wilson
Cleveland,OH
Summary
I am a Patient Care Nursing Assistant at Cleveland Clinic who is skilled and dedicated to providing exceptional compassionate patient care. I am BLS certified and have many years of experience working with people. I am pursuing an opportunity to display my skills and improve my knowledge. I am a versatile person with a range of skills including multitasking, time management, working alone as well as within a team, and communication & support helping create a supportive environment.
Overview
5
5
years of professional experience
Work History
Patient Care Nursing Assistant
Cleveland Clinic Main Campus
Cleveland, OH
10.2023 - Current
- Assisted nursing staff with completing hourly rounding, documenting vital signs, answering call lights, and maintaining unit cleanliness.
- Assisted patients with ADLs including bathing, eating, toileting, changing clothing, and ambulation/mobility.
- Assisted in the orientation and training of new PCNAs to provide direct patient care.
- Engaged with patients and their families to provide emotional support and share empathy.
- Demonstrated adaptability in changing situations, responding promptly to patient needs or requests from the nursing staff.
- Maintained knowledge and skills necessary to meet needs of patients and recognized need for continuing development by attending in-services and completing educational modules.
- Exhibited strong time management skills by prioritizing tasks effectively and completing them in a timely manner without compromising quality of care.
Front of House Employee
Pinstripes
Beachwood, OH
08.2020 - 11.2021
- Managed reservations and seating arrangements to optimize dining experiences while maintaining the cleanliness and organization of the front-of-house.
- Provided exceptional customer service through personable interactions that created a welcoming atmosphere; enhancing guest satisfaction.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Trained new front of house employees on company policies, menu knowledge, customer service techniques, using a POS system, and cash handling for seamless integration into the team.
- Multi-tasked by making reservations, giving tours, seating guests, maintaining the aesthetics of the venue, and answering phone calls.
Education
High School Diploma -
Cleveland Heights High School
Cleveland Heights, OH06-2017
Skills
- Professional and compassionate patient care
- Verbal and written communication
- Certified in CPR/AED
- Time management
- Attention to detail
- Multitasking
Timeline
Patient Care Nursing Assistant
Cleveland Clinic Main Campus
10.2023 - Current
Front of House Employee
Pinstripes
08.2020 - 11.2021
High School Diploma -
Cleveland Heights High School