Zariah Alam

TGI Fridays Support Center Headquarters

02.2023 - Current

Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Managed filing system, entered data and completed other clerical tasks.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
Managed accounts and records of clients, observing confidentiality, and extreme discretion.
Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
Processed expense reimbursements and updated NetSuite accounts with current information.
Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Used accounting software to prepare weekly and monthly financial reports.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.