Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zariah Alvin

Easton,PA

Summary

Diligent professional brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.

Overview

2
2
years of professional experience

Work History

Customer Care Representative

Victaulic
Easton, Pennsylvania
08.2024 - Current
  • Responded to customer inquiries via phone, email, and chat.
  • Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
  • Maintained up-to-date knowledge of the company's products.
  • I have taken on the task of our subject matter in mining.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Educated customers on product features and benefits effectively.

Financial Planner

MassMutual
Easton, Pennsylvania
09.2023 - 07.2024
  • Developed personalized financial plans for clients based on individual goals.
  • Provided guidance on budgeting and debt management strategies.
  • Recommended strategies to clients to help achieve financial goals.
  • Educated clients on market trends and changes affecting their financial strategies.
  • Conducted regular reviews of clients' financial plans to ensure that their goals were being met or adjusted accordingly.

Education

Bachelor of Science - Business Administration

MISERICORDIA UNIVERSITY
Dallas, PA
05-2023

Skills

  • Customer service
  • Conflict resolution
  • Team collaboration
  • Efficient worker
  • Adaptability and flexibility

Timeline

Customer Care Representative

Victaulic
08.2024 - Current

Financial Planner

MassMutual
09.2023 - 07.2024

Bachelor of Science - Business Administration

MISERICORDIA UNIVERSITY

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