Hi, I’m
Zariah Franklin
Chicago,IL
"Wake up with determination, go to sleep with satisfaction."
Summary
Accomplished professional providing library patrons with outstanding customer service. Skilled in managing library resources, cataloging materials and organizing library records. Considered valuable and detail-oriented team player. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
years of professional experience
Work History
Chicago State UniversityChicago, IL
Student Librarian Assistant
08.2023 - Current
Job overview
- Supported research efforts of patrons by assisting with reference inquiries and directing users to appropriate resources.
- Offered basic reference assistance to support information needs.
- Assisted patrons with printing and copying according to personalized requirements.
- Answered patron questions in-person or by phone regarding library services and resources.
- Upheld confidentiality standards for patron records while maintaining accurate user information within library system.
- Processed receipt of new book, audio visual and computer software inventory.
- Created welcoming and comfortable space by keeping library clean and organized.
Bath And Body WorksPeoria, IL
Retail Sales Associate
05.2023 - Current
Job overview
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Answered questions about store policies and addressed customer concerns.
Hairadox Hair Care CenterPeoria, IL
Salon Assistant
08.2021 - 06.2022
Job overview
- Promoted salon services and products to boost sales revenue and enhance overall client experience.
- Performed light administrative duties such as answering phones, filing client records, and managing incoming emails when necessary.
- Enhanced client satisfaction by providing excellent customer service and maintaining the salon''s cleanliness.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Education
Chicago State UniversityChicago, IL
Bachelor of Science from Psychology
05.2027
University Overview
- African American Hall of Fame Scholarship Recipient
- Extracurricular Activities: CSU Marching and Concert Band
Richwoods High SchoolPeoria, IL
High School Diploma
05.2023
University Overview
- Tri County Urban League Scholarship Recipient
- Completed AP course in Psychology
- 4.0 Cumulative GPA
- Elected President for Student Council in the 2022-2023 school year
- Drum Major of RHS Marching Band from 2021-2023
- cum laude graduate
Skills
- Technology Support
- Customer Referrals
- Research Reports
- Coin and Currency Counting
- Merchandise Packaging
- Store Opening and Closing
- Customer Service
- Basic Mathematics
- Teamwork and Collaboration
Timeline
Student Librarian Assistant
Chicago State University
08.2023 - Current
Retail Sales Associate
Bath And Body Works
05.2023 - Current
Salon Assistant
Hairadox Hair Care Center
08.2021 - 06.2022
Chicago State University
Bachelor of Science from Psychology
Richwoods High School
High School Diploma