Zariah Pagan
Clayton
Summary
Customer Service Representative with over 13 years of experience in delivering exceptional service and improving customer satisfaction. Demonstrates expertise in billing, service requests, and customer retention, while fostering strong cross-functional relationships to enhance service delivery. Proficient in utilizing analytical skills to drive service improvements and policy updates, ensuring a seamless customer experience. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Service Representative I
Chesapeake Utilities Corporation
Dover
03.2022 - Current
- Assist customers with inquiries, achieving satisfaction scores and resolving issues efficiently.
- Handle billing and service requests, consistently meeting targets and improving customer retention.
- Collaborate with team to streamline processes, enhancing response times and service quality.
- Analyze customer feedback to identify trends, contributing to service improvements and policy updates.
- Fostered strong relationships with cross-functional teams to enhance service delivery.
- Actively participated in team projects, sharing insights to optimize customer experience.
- Maintained meticulous records of customer interactions, ensuring accurate follow-ups and data-driven service improvements.
- Consistently met or exceeded performance metrics.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
TEAM MEMBER
CHICK-FIL-A
Camden
03.2018 - 03.2022
- Handled cash transactions and processed orders efficiently, enhancing customer service.
- Improved order accuracy and reduced wait times, boosting customer satisfaction.
- Ensured compliance with food safety standards, maintaining high-quality service.
- Collaborated with team to streamline operations, achieving measurable results.
- Excelled in multitasking, balancing financial responsibilities with customer service.
- Implemented efficient order-entry techniques, boosting overall team productivity.
- Maintained meticulous accuracy in cash handling and order processing.
- Adhered strictly to food safety protocols, contributing to the restaurant's spotless health inspection record.
- Provided excellent customer service in fast-paced dining environment.
- Assisted team members in daily operations and workflow management.
- Handled cash register transactions with accuracy and efficiency.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
PRODUCTIONS ASSOCIATE
GOODWILL INDUSTRIES INC.
Dover
07.2016 - 10.2016
- Priced and tagged merchandise, ensuring accurate inventory management.
- Assisted customers with showcase items, enhancing customer satisfaction.
- Organized clothing and accessories, improving store presentation.
- Collaborated with team to streamline stocking process.
- Enhanced operational efficiency through effective merchandising.
KITCHEN STAFF
BRO. ROBINSON AND GENESIS SOUL FOOD
Hempstead
03.2011 - 09.2016
- Served guests efficiently, ensuring clean dining areas.
- Enhanced guest satisfaction through prompt service.
- Maintained cleanliness standards, improving hygiene.
- Collaborated with team to streamline kitchen operations.
- Contributed to a positive dining experience for patrons.
- Efficiently served guests and maintained cleanliness, enhancing dining experience.
- Streamlined cleanup processes, reducing turnaround time between seatings.
OFFICE SUPPORT
LOVE FELLOWSHIP TABERNACLE
Bensalem
07.2014 - 08.2014
- Ensured efficient response and delivery of messages through managed phone communications.
- Maintained accurate stock records by conducting regular inventory checks.
- Organized documents and typed correspondence to enhance office efficiency.
- Supported seamless document retrieval by handling filing tasks.
- Facilitated smooth office operations by operating copy and print equipment.
Education
High School Diploma -
Caesar Rodney High School
Camden, Delaware06-2016
Skills
- Typing and filing
- Relationship building
- Customer service
- Team collaboration
- Hospitality and accommodation
- Phone communication
- Pricing strategies
- Stock management
- Food service operations
- Cash handling
- Customer service excellence
- POS system proficiency
- Inventory control
- Complaint handling
- Active listening
- Retail sales customer service
- Call center experience
References
- Aries Jordan, ajordan92@yahoo.com, 609-369-4558
- Sophia Willoughby
- Cynthia Robinson
Personal Information
Title: Customer Service Representative
Additional Information
Team leader, Toys for Tots, Responsible for taking information from eligible recipients to determine toy distribution for children., Youth and Young Adult Leader, Evolve Y2X, Responsible for pulling together and organizing all events in collaboration with other locations locally and internationally., Assist customers with inquiries, achieving satisfaction scores and resolving issues efficiently., Handle billing and service requests, consistently meeting targets and improving customer retention., Collaborate with team to streamline processes, enhancing response times and service quality., Analyze customer feedback to identify trends, contributing to service improvements and policy updates., Fostered strong relationships with cross-functional teams to enhance service delivery., Actively participated in team projects, sharing insights to optimize customer experience., Maintained meticulous records of customer interactions, ensuring accurate follow-ups and data-driven service improvements., Consistently met or exceeded performance metrics.
Timeline
Customer Service Representative I
Chesapeake Utilities Corporation
03.2022 - Current
TEAM MEMBER
CHICK-FIL-A
03.2018 - 03.2022
PRODUCTIONS ASSOCIATE
GOODWILL INDUSTRIES INC.
07.2016 - 10.2016
OFFICE SUPPORT
LOVE FELLOWSHIP TABERNACLE
07.2014 - 08.2014
KITCHEN STAFF
BRO. ROBINSON AND GENESIS SOUL FOOD
03.2011 - 09.2016
High School Diploma -
Caesar Rodney High School
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