Zariah Thompson
Summary
Dynamic professional with extensive experience in student development and crisis management at Western New England. Proven track record in team supervision and training facilitation, enhancing social media engagement by over 5000 interactions monthly. Adept at onboarding processes and event coordination, fostering a supportive community for diverse student populations. Accepted and completed the RELI program, which provided advanced training in residence life leadership and management. Hardworking Resident Director well-versed in directing teams and programs with efficiency and a quality-driven mindset. Adept at overseeing operational, administrative, and financial areas. Prepared to bring excellent communication, relationship-building and conflict resolution skills built over extensive career in the field to a dynamic new position with room for advancement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Resident Director – Freshman Area Coordinator
Western New England
Springfield
08.2023 - Current
- Directly supervise 16 Resident Advisors daily & 4 residence halls consisting of approximately 500-900 residents
- Manage Recognition, Selection & Training committees and oversee their operations
- Plan, supervise, and administer department training to approx
- 50 Resident Advisors
- Create and facilitate monthly in-services for Residence Life
- Interview department candidates and assist in hiring decisions of Student Life Team
- Create and update HRA, Returning RA, & New RA Interview questions and scaling methods
- Plan the interviewing, group process, and selection of new Resident Advisors
- Administer conduct as acting Conduct Hearing Officer for resident students across campus
- Operate panel desks at open house events
- Oversee event coordination in Residential Areas
- Coordinate building opening and closing procedures while also maintaining building rosters through THD
- Enhance student development through meeting with approx
- 50 residents a week on a first name basis
- Plan & conduct weekly staff meetings with student leaders
- Respond to emergency and crisis situations during and outside of business hours
- Act as referral agent for students between departments
- Collaborate to plan Pro-Staff training & Present Summer Pro-Staff training
- Conduct Bi-weekly one on one meetings with Resident Advisors and students as needed
- Provide work evaluations for student workers
- Created Room Condition Report & Health and Safety forms for university
- Create training aids for the first Assistant Resident Director on Campus
- Create universal forms for the department (Duty Log, Program Proposal and Assessment)
- Work directly with the Director of Student Outreach & Support to implement outreach strategies and student support
- Increased social media engagement from 10 interactions to over 5000 a month as Social Media Manager
Human Resources Assistant (Temp)
OFFICE Human Resources
South Hadley
05.2023 - Current
- Serve as first point of contact for HR department to visitors, staff, and students
- Aid in operations of ATS through management of onboarding, background checks, and hiring documents
- Answer, screen, and triage incoming calls and inquiries through all forms of communication
- Update and maintain HR materials and files/ file systems
- Assist hiring managers in utilizing ATS and processing applicants
- Coordinate and schedule pre-employment physicals and assessments
- Maintain, schedule and coordinate staff calendars
- Manage schedule of AVP for internal and external affairs
- Assist in purchasing of office supplies
- Edit formal documents for HR leadership
- Determine invoice details and check for balances on billings
- Maintain up to date records of deliveries and care packages for employees
- Create, schedule and coordinate team events for department
Human Resources Team Member
Six Flags New England
Agawam
04.2022 - Current
- Sort and issue paychecks on a weekly basis; maintain proper record keeping of all files
- Aid workers with any issues that may arise
- Process I-9 and onboarding for new employees
- Record and file violations and other paperwork for employees
- Assist in making phone calls to schedule interviews and complete paperwork
- Administer Team Member training to employees
Administrative Resident Assistant
OFFICE OF RESIDENCE LIFE
Framingham
08.2022 - 05.2023
- Manage all payroll operations for residence life staff and coordinate on-call schedules for team
- Hire, supervise, and train residence hall security desk attendants
- Create monthly meeting agendas and hold said meetings
- Responsible for a master/sub master key, staff issued keys, and following all key control protocol
- Effectively communicate and reports student issues and concerns to appropriate members of the professional staff in a timely manner
- Inspect and monitor for safety, proper function, and compliance with policies residence hall facility
- Write and submit incident reports immediately after an incident in accordance with departmental policy
- Serve as a Campus Security Authority (CSA) in accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act
- Aid in RA application process by recruiting and assessing candidates along with observing behaviors during test modules for applicants
Team Lead/Supervisor
Six Flags New England
Agawam
05.2019 - 04.2022
- Coordinated team member breaks and shifts
- Managed displays, restocks, and store transfers; counted, distributed, and styled merchandise
- Facilitated new employee training on register, guest relations, and how to take professional photos
- Opened and closed various stores
- Interacted with other corporations to enable software accessibility
- Encouraged promotions and sales
Cashier
Chipotle Mexican Grill
Framingham
03.2020 - 05.2021
- Managed fast paced money transactions including refunds
- Addressed and resolved customer complaints and concerns
- Assisted management with delegating team member tasks and scheduled breaks
- Trained team members in different specializations
Education
Bachelor of Arts - Psychology, Business Administration Minor
Framingham State University
Framingham, MA05.2023
Skills
- Microsoft Office/ Google Suite
- Team supervision
- Pay Roll & Petty Cash handling
- Mail Delivery & Services
- Student development
- Onboarding processes
- Scheduling
- Presenting
- Event Coordination
- Proficient in Star Rez & THD
- Resident assessment
- HRIS
- Training Development & Facilitation
- Social media management
- Crisis management & resolution
- Community building
- Academic Advising
- Case Management
Accomplishments
- RELI 2024 Participant
- CumLaude
- Tri Alpha Honor Society
- Psi Chi Honor Society
- ResLife Legacy Award 2023
Certification
- Diversity Recuriting
- Event Planning Foundations
- HR Guidelines
- Diversity, Inclusion & Belonging
- Mental Health First Aid
References
References available upon request.
Timeline
Resident Director – Freshman Area Coordinator
Western New England
08.2023 - Current
Human Resources Assistant (Temp)
OFFICE Human Resources
05.2023 - Current
Administrative Resident Assistant
OFFICE OF RESIDENCE LIFE
08.2022 - 05.2023
Human Resources Team Member
Six Flags New England
04.2022 - Current
Cashier
Chipotle Mexican Grill
03.2020 - 05.2021
Team Lead/Supervisor
Six Flags New England
05.2019 - 04.2022
Bachelor of Arts - Psychology, Business Administration Minor
Framingham State University
Similar Profiles
Stephanie WardropStephanie Wardrop
Professor, Director of Graduate Studies in English at Western New England UnversityProfessor, Director of Graduate Studies in English at Western New England Unversity
Conor DriscollConor Driscoll
Events Manager at Irish Cultural Center of Western New EnglandEvents Manager at Irish Cultural Center of Western New England
Melissa CassesseMelissa Cassesse
Surgery-scheduler at Ear Nose & Throat Surgeons of Western New EnglandSurgery-scheduler at Ear Nose & Throat Surgeons of Western New England