Zaria Pardinas Salinas
Newnan,GA
Summary
Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly. With a team-oriented mentality and a commitment to customer satisfaction, business goals, and sales excellence, efficiency-driven and organized. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, articulate, energetic, and results oriented. Software: JIRA Salesforce Intercom Retool
Overview
4
4
years of professional experience
Work History
Concierge Payments Specialist
Extra Card- Remote
Atlanta, GA
03.2022 - Current
- Maintained accurate financial records, and payment procedures
- Worked closely with customers to ensure invoices were sent out, updated customer’s account information upon receiving payment towards their balances
- Send out invoices and account updates to cardholders
- Kept accurate record of members' accounts and outstanding balances
- Receive, sort, and track incoming, and outgoing payments
- Validate debit accounts to ensure credibility of payments
- Issue receipts for received payments.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
Customer Success Advocate
Square Inc
Atlanta, GA
08.2021 - 03.2022
- Handled customer requests for products, services, and company information.
- Customers were educated on billing, payment processing, and customer service policies and procedures.
- Answered customer questions about available merchandise, sales, current prices, and upcoming company changes.
- Used Salesforce to enter data for call notes, suggestions, and questions
- Spoke with customers about their concerns about products or services in order to resolve issues and increase sales
- Improved operational efficiencies while managing customer requests, store inventory, transactions, new purchase orders, and pricing needs
- Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments.
Disability Evaluation Specialist
Premier Disability Services, LLC
Coon Rapids, MN
09.2020 - 05.2021
- Servicing clients by answering product and service questions suggesting information about other products and services
- Processes order, prepare correspondences and fulfill customer needs to ensure customer satisfaction
- Addressed customer inquiries and resolved complaints
- Responding to customer needs through competent customer service and prompt problem-solving
- Handling frustrated customers
- Creating new accounts
Assistant Store Manager
Avenue
Newnan, GA
04.2019 - 02.2021
- Maintaining a clean organized inventory and curated displays of rotating seasonal clothing accessories
- Anticipated customers' needs and provided them with high quality secrecies while upholding brand standards and values to ensure customer satisfaction
- Happily, I guided customers through the process of successfully finding their ideal styles
- Also handling the POS systems transactions, exchanges, returns, and refunds to ensure seamless and accurate cash flow
- Actively stayed informed of overall sales, offerings, loyalty programs
- Overseeing, managing and mentoring a large group of people at once, following schedule and routine in the day-to-day workplace environment
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Sales Lead
Charming Charlie
Atlanta, GA
12.2018 - 02.2019
- Provided sales feedback to management to address concerns in sales reports
- Represented, Calculated bill totals and tax amounts
- Accepted and processed customer returns
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs
- Used weekly financial data to analyze company growth and optimize operational strategies.
Beauty Advisor
Ulta Beauty
Atlanta, GA
09.2017 - 03.2018
- Accomplished and surpassed sales goals on a regular basis
- Completed purchases and processed payments
- Applied makeup to achieve desired day-to-day and special event looks
- Suggested treatments and styles to suit customers’ appearance and desired look
- Purchases were completed and payments were processed by me.
Education
Bachelor of Science - Small Business Marketing Management
West Georgia Technical College
Newnan, GA05.2024
High School Diploma -
East Coweta High School
Sharpsburg, GA05.2017
Skills
- Invoicing
- Organization
- Card Processing
- ACH Payments Processing
- Credit Building Knowledge
- Email and Chat Support
- Excel Spreadsheets
- Professional Written and Verbal Communication Skills
- Inbound Phone Calls
- Accounts Payable and Accounts Receivable
Timeline
Concierge Payments Specialist
Extra Card- Remote
03.2022 - Current
Customer Success Advocate
Square Inc
08.2021 - 03.2022
Disability Evaluation Specialist
Premier Disability Services, LLC
09.2020 - 05.2021
Assistant Store Manager
Avenue
04.2019 - 02.2021
Sales Lead
Charming Charlie
12.2018 - 02.2019
Beauty Advisor
Ulta Beauty
09.2017 - 03.2018
Bachelor of Science - Small Business Marketing Management
West Georgia Technical College
High School Diploma -
East Coweta High School