Zarielle Hines
Horn Lake,MS
Summary
Dynamic and results-driven professional with experience at Amazon, excelling in package handling and warehouse safety. Proven ability to enhance efficiency through effective sorting techniques and strong team collaboration. Skilled in heavy lifting and maintaining a clean work environment, consistently reducing damage rates and ensuring timely deliveries.
Overview
2023
2023
years of professional experience
Work History
Package Handler
Amazon
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Communicated with supervisors about delays or other issues with shipments.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
- Assembled pallets and crates for secure transportation of materials.
Team Lead
FedEx Ground
10.2020 - 10.2022
- Enhanced satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
- Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
- Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Established clear lines of communication between team members for better collaboration and overall efficiency.
- Assisted with new hire processing and existing training programs.
- Trained and supervised employees on policies and procedures.
Sales Associate
Madrag
08.2020 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma
Lake Cormorant High
Skills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package unloading
- Workplace cleanliness
- Sorting packages
- Label reading
- Fragile item handling
Timeline
Team Lead
FedEx Ground
10.2020 - 10.2022
Sales Associate
Madrag
08.2020 - 11.2021
Package Handler
Amazon