ZARIN Q. FOX
Land O Lakes
Summary
To obtain a challenging position that will utilize my professional training and experiences in any Networking, Computers, Technical Support, and Customer Service position. Friendly professional with troubleshooting and testing proficiencies. Hardworking individual comfortable working in solitary role or with dedicated team. Offering several years of diversified installation experience.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Rf and Repair Tech
BearCom
02.2022 - Current
- Two-Way radio troubleshooting including both analog and digital circuitry
- Troubleshot OEM radio products and assemblies without schematics, enhancing device functionality and reliability.
- Fixed and Programmed code-plugs with Mototrbo CPS 2.0, Mototro CPS, Mag One, frequency generator, frequency
- Anritsu spectrum analyzer and Hewlett Packard 8920a rf com
- Installed RF cable, ground wire, and UHF antennas, ensuring optimal signal strength and performance.
- Tuned duplexers and 2-way radio filters to improve signal clarity and communication efficiency.
- Installed repeaters Avtec Certified System Maintainer
- Comba 700/800 mhz public safety fiber das certificate
- UHF BDA Public Safety Certified
- Public Safety BBU V2 Certification Training
- Programmed Motorola repeaters XPR 8400
LTE-5G Radio Installer
ADT (Insight Global)
01.2021 - 06.2021
- Upgraded radio alarm systems by installing 5G LTE technology, enhancing communication reliability
- Rewired power connections to 5G radios, ensuring stable operation and improved performance
- Measured and analyzed cell signal strength to ensure optimal coverage for alarm systems
- Installing LTEL5V hardware with flash firmware into control panels
- Installed LTEL5V, LTEL3A, LE2077, LE4000 universal, LTEXA & LTEXV
- Low voltage wiring configuration on control panel to RX & TX for monitoring
- Configure ADT alarm keypads to test alarm Coms communications to transmit LTE signal
- Sim Card provisioning for Devices on ADT Mobile app
- Programmed Mac address and Sim card info into ADT’s Pulse portal for remote access thru 5G Radios
Owner of Company
Serenity and Fox
03.2019 - 12.2020
- Wood and tiles installation
- Installed concrete slabs for flooring
- Installed crown molding in residential spaces
Circuit/Repairs
Frontier (Ampcus Inc)
03.2016 - 01.2017
- First Level troubleshot DS0, DS1, DS3, and ethernet circuits to determine if a ticket is needed
- Tracked optical and ethernet circuit information to ensure timely and accurate reporting.
- Created escalation tickets for major outages to facilitate prompt resolution.
- Collaborated with local exchange carriers to resolve customer issues.
- Acted as liaison between techs on site and customers
- Emailed updates, resolutions, and statuses to customer's directors and executives to maintain transparency and communication.
- Worked as part of special project Voip tickets to proactively update customers and deescalate tickets
Drive cellular tester
LCC, Tech-Mahindra (Sprint)
04.2015 - 10.2015
- Benchmarking or comparison measurement for Sprint, AT&T, Verizon, T-Mobile
- Measurement of Voice MOS, UDP Throughput, VoIP Quality using X-CAL-Smart 16 phones
- Tested MT to MO calls, UL and DL data, Ping testing, 2.5 Band lock, SMS, Email
- Configured smartphones for voice and data testing, enhancing performance evaluation processes.
- Developed real-time Excel data reports for RF comparison measurement to support engineering analysis
- Real-time data testing, MS testing, Band locking and testing
- Created Call scenario script, Accuver XCal
- Coordinated call script setup and scheduled drive routes for testing.
Software/App, Tester
Tech Mahindra (AT&T-VOLTE)
04.2014 - 07.2014
- Tested and troubleshot phones on voLTE network: recorded IP addresses, download and upload speeds, and validated application performance (e.g. IM, text, video, MMS, AT&T apps) for reliable connectivity
- Tested software for Samsung, HTC-vivid, and Air card phones on AT&T voLTE network across multiple locations, including Tampa, Puerto Rico, and Louisiana
- Conducted device call testing to evaluate performance on multiple network types including voLTE and GSM
- Set up and tested on-star connectivity and verified IP address locations for devices on LTE, 3G, and GSM networks
- Created excel reports of all recorded data for AT&T engineers, and interaction of data while on Maintenance Windows
R.F. Tester/Tech
EMEGC
Tampa
09.2012 - 07.2013
- Analyze and test 1900, 850, and 700 RF and network systems performance including antenna and transmission on (CDMA, PCS, and LTE) for Verizon, MetroPCS, and T-Mobile
- Installed single, dual, tri-band antennas on monopole, self-support, and guyed towers to enhance network coverage
- Terminated and installed 1-5/8, 1 ¼, 7/8, and ½ inches PBC connectors and Andrews cable for Verizon, MetroPCS, and T-Mobile to ensure reliable connectivity
- Installed DAS for inbuilding systems using ADRF dual and tri-band amplifiers to improve signal strength
- Installed Yagi and corner reflector antennas to improve network coverage and performance.
- Tested cable and antenna in TRI-band frequencies with Anritsu site master (Anritsu site master certified)
- PIM tested cable and antenna in TRI-band frequencies (Advanced PIM Certification)
Telecom and Electronic tech
MCS (ITT Corp)
Tampa
04.2009 - 11.2011
- Installed and tested Thales radios on a Unix platform, tested 1090 cards, tested air traffic using a dummy load, RCMS application, Hyper-terminal application
- Testing and troubleshooting of all subsystems including Thales radio, routers, system management, and power
- Configured network settings for routers, including IP and subnet mask, on Valere and Scada systems to ensure proper communication and data flow
- Built GPS cabinets for F.C.C/ADSB, fabricated temperature sensors, alarm door contacts, and data panels to enhance system reliability and functionality
- Tested Scada on Open-i-sys Descr GUI and Eltek Valere GUI
- Created and maintained comprehensive documentation and records to support operational consistency and facilitate future troubleshooting
- Argus Power Shelf for remote access, and Terminated, and tested SC 50 and 62.0 Microns fiber connectors
RF Technician
In-building-wireless
Tampa
11.2007 - 11.2008
- Led installation of Andrews, Trilogy, LMR-400 coaxial cables, and single mode fiber, terminating all connectors to ensure reliable connectivity
- Installed and Commission GST Dekolink, ADRF, GST amplifiers for Sprint/Nextel & Alltel
- Executed fusion splicing and mounted Yagi, corner reflectors, and panel antennas to enhance signal reception
- Conducted cable infrastructure testing using spectrum analysis to verify performance and compliance
Switch Technician
Global Dynamics Inc.
Tampa
10.2007 - 10.2007
- Configured SQL-100 switch, installed T-1 cards, and resolved issues with POT lines and RJ-45 jacks to ensure optimal network performance.
- Executed wire wrapping jumps on MDF frame, enhancing connectivity reliability.
- Installed and configured switches for network connectivity.
- Diagnosed and repaired network issues efficiently.
- Collaborated with team members on system upgrades.
Data/Voice- Technician
Custom Cable, Sams Club, and Moffit Cancer
Tampa
02.2007 - 09.2007
- Installed CAT-3, CAT-5, 66 block, and 110 patch panel to support data and voice systems
- Run cat 5 cable, Terminated jacks, hang grid iron and straps, de-installed 66 block and IDF, tested data, and installed voice
- Push down 66 block for PBX, Installed RJ-11 & RJ-45 jacks for Voice over IP phone systems
- Installed fiber-optic 6 strand multi-mode fiber
- New construction for Sams club, Run fiber, Cat 5, 25-100 pair cable, and RG 58 and RG-6 cable
- Terminated RJ-45, RJ-11, BNC, F-Type connectors, and speaker wires
- Set up AXP's, installed paging systems, built racks, and constructed MDF & IDF to enhance network infrastructure
- Program digital phones, worked with camera devices
- Trained crew to install Cisco 1242 A/G wireless access points and RF's, improving team proficiency in wireless technology
- Replaced old Cisco switches/ Installed new Cisco 3750 switches, and patch
- Trained crew to install Cisco 1242 A/G wireless access points
- Able to read blue prints and wiring schematics
Lead
Gloer1
Tampa
09.2006 - 09.2006
- Collaborated with team to de-install Ericsson Power Bays and Liberty 2000 MAX Lead Acid Batteries, supporting safe and efficient project completion.
- Disconnected power bays, facilitating transport and ensuring proper handling during shipment to maintain equipment integrity.
- Executed cable cutting and disassembly of 'L' connectors, terminals, and modules, preparing equipment for decommissioning and ensuring compliance with safety protocols.
3rd level Switch Installer
OrinUSA, TNS
Denver
05.2006 - 07.2006
- Installed BSC and IP switch systems in designated locations.
- Checked inventory for BCS and P-588 Extreme IP switches to ensure availability for installation projects.
- Installed BSC cabinet, prepared floor, and laced Ethernet cable (TSR 482 0221/1000) for IP switch and alarm panel setup.
- Installed, Prepared and Installed 14 IP Extreme Switches, and Installed 4 IP Switches
- Installed ground cable, ran fiber optic, and integrated GBIC modules (1EXTR/10051) into the IP switch.
2nd level Switch Installer
EXI
Hallandale
02.2006 - 05.2006
- Decommission GPS and Cell Switch for Cingular Wireless
- Disassembled Ericsson cabinets, de-installed LAN cables, conducted loop back testing, and wrapped and dressed UTP cables to ensure system readiness.
- Manually powered down switch and performed complete disconnection of Cell Switch to facilitate maintenance and upgrades.
- Cut cables and disassembled TDMA Ericsson cabinets for equipment replacement and system upgrades.
Drive Cellular Technician
MetroPCS
10.2005 - 11.2005
- Documented CDMA data on CAIT, tracking long and short call data on QCtest CAIT to support data-driven decision-making.
- Coordinated integration of cluster drives and shakedowns, enhancing operational efficiency.
- Installed and configured cellular equipment for optimal network performance.
- Diagnosed and repaired technical issues on customer devices efficiently.
- Collaborated with team members to enhance service delivery processes.
V.V.R.C. - VRRCA
Verzion
Tampa
06.2004 - 06.2005
- Enhanced service quality and customer perception through proactive support
- A point of contact and troubleshoot through line testing equipment
- Answered inbound calls and resolved NID issues promptly
- Dispatch technician if problem is not fixed while on the call
- Documented repairs in CAD/v Repair system, retrieving and reviewing pending reports to initiate line test reroutes based on results
- Supported AWAS, TAS trouble tickets, and NOCV/ECPS, STORC, AAIS
Drive Cellular Technician
LCC/ Nokia
McLean
01.2003 - 03.2003
- Recorded information on GSM 1800,1900, TDMA, and CDMA frequency from Cell Towers
- Record most of the GSM signal from cellular towers in Florida
- Uploaded recorded data from cell towers for analysis
- Enhanced Data rate for GSM and TDMA Evolution
- Oversaw the completion of time sheets for drivers.
Customer Care representative
Nokia INC
Tampa
03.2002 - 01.2003
- Delivered quality service and technical support to customers
- Checked PC system requirements, Outlook, Lotus Notes 4.5, 4.6, 5.0
- Information Manager, Infrared connection, Helped users install Nokia PC Suite
- Configured modems and installed drivers, ensuring seamless user experience
- Set up infrared connections for dial-up networking
- Guided customers in unlocking and configuring mobile devices for optimal functionality
Field Techncian/2nd Level
Nortel Networks
Dallas
07.1999 - 03.2000
- Provided hardware and software support for Nortel's DMS-100/250 switches, delivering system performance and traffic analysis reports for BellSouth, MCI, Bell Atlantic, AT&T, and Qwest
- Installed, diagnosed, and repaired digital trunk equipment and line concentrating equipment frames
- Managed switch network and processing complex operations.
Technical Support
Getronics Wang/ Bell Atlantic
Houston
09.1999 - 02.2000
- Provided full support and troubleshooting for DSL connection settings, network configurations, and modems, enhancing customer connectivity.
- Supporting network configuration (IP Address, DNS Configuration, Subnet Mask, and Gateway)
- Documented customer inquiries by creating tickets for resolution.
- Troubleshot Windows and Macintosh systems, verifying sufficient memory and ensuring proper email and Dial-up Networking configurations for non-ISDN and DSL users.
- Conducted troubleshooting for DSL and ISDN modems and resolved email issues for GPS (GTEI and Quest) users, improving user satisfaction.
Education
College -
Hillsborough Community College and Techskills
Tampa, FLCertification
- Introduction to Wireless: Ericsson RBS 2106 GSM Cabinet Installation
- Ericsson RBS 2206 GSM Cabinet Installation
- Ericsson RBS 2206 GSM Cabinet Test/Integration
- Nortel DMS 100 switch
- Anritsu site master (Anritsu site master certified)
- PIM tested cable and antenna in TRI-band frequencies (Advanced PIM Certification)
- OSHA certificated
- Authorized Climber and Rescuer
- First Aid
- Avtec Certified System Maintainer
- Comba 700/800 mhz public safety fiber das certificate
- UHF BDA Public Safety Certified
- Public Safety BBU V2 Certification Training
- Comba UHF BDA Budget Link Certificated
Phone Numbers
813-233-6852, 813-774-8180
Timeline
Rf and Repair Tech
BearCom
02.2022 - Current
LTE-5G Radio Installer
ADT (Insight Global)
01.2021 - 06.2021
Owner of Company
Serenity and Fox
03.2019 - 12.2020
Circuit/Repairs
Frontier (Ampcus Inc)
03.2016 - 01.2017
Drive cellular tester
LCC, Tech-Mahindra (Sprint)
04.2015 - 10.2015
Software/App, Tester
Tech Mahindra (AT&T-VOLTE)
04.2014 - 07.2014
R.F. Tester/Tech
EMEGC
09.2012 - 07.2013
Telecom and Electronic tech
MCS (ITT Corp)
04.2009 - 11.2011
RF Technician
In-building-wireless
11.2007 - 11.2008
Switch Technician
Global Dynamics Inc.
10.2007 - 10.2007
Data/Voice- Technician
Custom Cable, Sams Club, and Moffit Cancer
02.2007 - 09.2007
Lead
Gloer1
09.2006 - 09.2006
3rd level Switch Installer
OrinUSA, TNS
05.2006 - 07.2006
2nd level Switch Installer
EXI
02.2006 - 05.2006
Drive Cellular Technician
MetroPCS
10.2005 - 11.2005
V.V.R.C. - VRRCA
Verzion
06.2004 - 06.2005
Drive Cellular Technician
LCC/ Nokia
01.2003 - 03.2003
Customer Care representative
Nokia INC
03.2002 - 01.2003
Technical Support
Getronics Wang/ Bell Atlantic
09.1999 - 02.2000
Field Techncian/2nd Level
Nortel Networks
07.1999 - 03.2000
College -
Hillsborough Community College and Techskills