Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zarina Bekova

New York,NY

Summary

Organized and results-driven Administrative Assistant with 5+ years of experience in office operations, restaurant industry, and customer support. Skilled at streamlining workflows, conducting market research, and enhancing customer experiences in fast-paced environments. Proficient in Microsoft Office Suite, Google Workspace with a proven track record of optimizing shipping processes and maintaining accurate records. Adept at multitasking and fostering seamless communication to support business objectives.

Overview

8
8
years of professional experience

Work History

Administrative Assistant/Personal Assistant

Completebody
11.2020 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Managed payroll data entry and processing for 20 employees to comply with predetermined company guidelines.

Administrative Office Assistant

BMF Bros, Jewerly Wholesale
05.2018 - 03.2020
  • Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
  • Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
  • Contributed to a professional and efficient office environment by organizing a streamlined inventory system, reducing supply shortages by 20%.
  • Handled approximately 30 daily customer interactions, including calls, emails, and in-person queries, resolving 95% of issues within 24 hours to maintain high satisfaction rates.
  • Optimized shipping processes by generating accurate labels, scheduling daily pickups, and maintaining timely delivery schedules.
  • Conducted thorough online product research to determine competitive pricing, generate compelling product titles, and enhance online visibility.

Receptionist

Completebodyworkouts
02.2017 - 04.2018
  • Greeted and assisted an average of 20+ visitors and customers daily, providing professional and friendly service that enhanced client satisfaction.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered and directed 40+ phone calls daily, connecting clients to appropriate departments efficiently and reducing call wait times by 15%.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Associate of Science - Accounting And Finance

Economic And Financial College
Semey, Kazakhstan
06-2012

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Time management
  • Critical thinking
  • Strong problem solver
  • Microsoft Office Suite
  • QuickBooks
  • Payroll

Languages

English
Full Professional
Russian
Native or Bilingual

Timeline

Administrative Assistant/Personal Assistant

Completebody
11.2020 - Current

Administrative Office Assistant

BMF Bros, Jewerly Wholesale
05.2018 - 03.2020

Receptionist

Completebodyworkouts
02.2017 - 04.2018

Associate of Science - Accounting And Finance

Economic And Financial College

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Zarina Bekova