Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zarina Christensen

Frederick,MD

Summary

Dynamic professional with a proven track record at Elevate Recovery Center, excelling in crisis intervention and alumni engagement. Recognized for exceptional communication and organizational skills, I successfully enhanced client satisfaction and increased online presence through strategic social media initiatives. Committed to fostering teamwork and collaboration in high-pressure environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Alumni Coordinator

Elevate Recovery Center
03.2025 - Current
  • Facilitated admission for alumni clients in need of returning to treatment
  • Organized and supervised planned activities for alumni and current clients
  • Contacted and provided support to all alumni clients, checking in with them after their completion to make sure they have everything they need to be successful in their recovery.
  • Provided crisis intervention at the affiliated sober living house any time an issue arose, and conducted weekly house meetings.
  • Filled in for case management while the company was under-staffed (help clients apply for benefits, organize and facilitate aftercare planning, assist with legal obligations and necessary documentation
  • Leveraged social media platforms effectively, increasing online presence while driving meaningful interactions between fellow alums.
  • Assisted in coordinating high-profile speaker events featuring prominent alumni as guest lecturers, sparking interest and inspiring current clients.
  • Managed a full database of alumni contacts, maintaining accurate and up-to-date information for effective communication strategies.
  • Assisted in coordinating community outreach events, raising awareness about mental health issues affecting local populations.

Office Manager

Elevate Recovery Center
09.2023 - 03.2025
  • Handled sensitive information with discretion, maintaining confidentiality of company documents, client information and personnel records (HIPAA Compliant)
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
  • Completed client intakes and consent paperwork with all new clients, including greeting them when they arrive and getting them settled in
  • Oversaw office inventory by conducting inventory, ordering supplies and unpacking/organizing the supplies when they arrive
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed vendor and referral source relationships, by streamlining meetings/tours of the facility and answering/directing all questions

Operations Manager

Awakenings Recovery Center
05.2022 - 09.2023
  • Hiring Manager- recruiting, interviewing, onboarding, training
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Client care- oversee approval of passes, AMA blocking, relapse intervention, facilitate groups/outing
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Housing Facilitator- bed availability, collect rent payments, managed housing tech staff
  • Enhanced client satisfaction by establishing clear communication channels and addressing concerns promptly.
  • BHT supervision- scheduling, day-to-day facilitation of transportation, urinalysis process, payroll
  • Executive level reporting- quality assurance, financial planning, AMA/Admin DC trends, Clinical Productivity, Strategic Planning Report
  • Fleet Management- Registration/inspection of all vehicles, Oversee maintenance/gas expenses

Shift Manager

Mountain View Diner
04.2018 - 09.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Greet and welcome customers as they arrive for their meal and take them to a table
  • Present menus to guests and describe the daily specials/sales, take accurate orders from customers by writing down every diet requirement or restriction
  • Serve food and beverages to customers efficiently and ensure that they are constantly attended to, and check back with customers to ensure satisfaction with meal and address problems

Lead Behavioral Health Technician

Fresh Start Recovery Center
04.2019 - 05.2022
  • Developed strong rapport with clients, establishing trust and encouraging open dialogue about their experiences and challenges.
  • Supported clients in developing skills for daily living, encouraging independence and overall wellbeing.
  • Collaborated with interdisciplinary team members to create comprehensive treatment plans for clients.
  • Implemented behavior modification strategies, resulting in improved client self-management and reduced disruptive behaviors.
  • Work directly with medical staff to ensure medication is being properly managed and dispensed.
  • Provided crisis intervention and de-escalation services, ensuring safety of all involved parties.
  • Conducted regular risk assessments on clients to ensure early identification of potential concerns or crises.
  • Supervised and mentored newly hired Behavioral Health Technicians for professional development and skill improvement.
  • Promoted a positive therapeutic environment by consistently modeling appropriate behaviors and interactions with clients.
  • Participated in ongoing training opportunities to stay current on best practices in behavioral health treatment methodologies.

Education

High School Diploma -

Good Sheppard Center
Frederick, MD
05-2003

Skills

  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Proficient in Excel, Microsoft and Word

Certification

  • Mental Health First Aid
  • Diversity Training
  • CPR/AED Certified

Timeline

Alumni Coordinator

Elevate Recovery Center
03.2025 - Current

Office Manager

Elevate Recovery Center
09.2023 - 03.2025

Operations Manager

Awakenings Recovery Center
05.2022 - 09.2023

Lead Behavioral Health Technician

Fresh Start Recovery Center
04.2019 - 05.2022

Shift Manager

Mountain View Diner
04.2018 - 09.2023

High School Diploma -

Good Sheppard Center

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