Zarina Muharemovic
Mercy Hospital St. Louis
St. Louis,Missouri
1
Language
1
Certification
6
years of professional experience
Adaptable professional with extensive experience in customer-facing roles. Known for effective problem-solving and time management abilities. Eager to contribute to team success and improve operational processes.
Work History
CTS Mercy Hospital Remote
2 Years 10 Months- Adapted to fast-paced environments while completing tasks efficiently.
- Collaborated with team members while also working independently on projects.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
Front Desk Receptionist/ Social Work
2 Years 9 Months- Managed front desk operations to ensure efficient guest check-in and check-out processes.
- Coordinated appointment scheduling for clients, optimizing daily workflow and resource allocation.
- Maintained accurate records of patient information using electronic health record (EHR) systems.
- Trained new staff on front desk procedures and best practices to enhance service delivery.
- Oversaw inventory management of office supplies, ensuring adequate stock levels for seamless operations.
- Collected room deposits, fees, and payments.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Compiled information from files and research to satisfy information requests.
Cashier/Server
2 Years 6 Months- Maintained an accurate cash drawer and followed cash handling policies.
- Trained new staff on operational protocols and customer service standards.
- Resolved customer complaints promptly, improving overall experience and retention.
- Conducted inventory checks to support stock management and product availability.
- Implemented best practices for cleanliness and organization in the checkout area.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries, enhancing service quality and satisfaction.
Education
Associate of Applied Science - Medical Billing And COding
Skills
Positive demeanor
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Dependability
Multitasking
Time management
Decision-making
Verbal communication
Problem resolution
Certification
- Certified Ophthalmic Tech, Clarkson EyeCare - 2011-2015
Languages
Croatian
Native or Bilingual
Timeline
CTS Mercy Hospital Remote
Mercy Hospital St. Louis
12.2023 - CurrentRead More
Front Desk Receptionist/ Social Work
Innovare Health Advocates
03.2021 - 12.2023Read More
Cashier/Server
Soulard Gyro
02.2021 - 08.2023Read More
DeVry University
Associate of Applied Science from Medical Billing And COding
Read More