Zarinah Bell

Manage front desk operations,greeting and directing visitors,and maintaining a professional environment.

Schedule and confirm appointments ensuring seamless coordination of meetings.

Answer an average of 200 calls daily using a multi-line telephone system,directing inquiries appropriately.

Deliver administrative support,including,document preparation,payment processing, an account updates.

Collaborate with office management to achieve operational goals and process improvements.

Coordinated travel arrangements for executives, ensuring hassle-free transportation bookings that aligned with their schedules.

• Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
• Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
• Improved customer experience by offering assistance with locating products throughout the store when needed.
• Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
• Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
• Assisted with inventory management, ensuring accurate stock levels and timely replenishment of items.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

• Followed safety regulations to maintain safe work environment.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Contributed to increased productivity by working effectively in high-pressure situations.
• Proved successful working within tight deadlines and a fast-paced environment.
• Used hand-held scanners and physical logs to accurately track item movements.
• Stored and secured packages in designated areas to prevent damage and theft.

Performed opening and closing tasks,marinating store operations and inventory accuracy.

Delivered excellent customer service while promoting products and addressing inquiries,

Organized promotional display's and adhered to company merchandising and guidelines

Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.