Zarinah Bell

• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
• Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
• Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
• Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.

Managed all front desk operations to ensure a welcoming and professional environment for clients and visitors.

Scheduled and confirmed appointments,coordinating with internal staff to streamline operations

Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Handled sensitive information with discretion while maintaining strict confidentiality standards.

Provided administrative support to staff members by handling correspondence,filing documents, and managing office supplies and inventory.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.