Zariq Ahmad
Bellmawr,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Service Technician Appliance Repair
Sears
01.2023 - Current
- Facilitated repairs by disassembling defective and broken equipment.
- Disassembled, repaired and reassembled Washers, Dryers and Dishwashers in good working order.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Optimized workflow by organizing workspaces for maximum efficiency during repair procedures.
- Improved customer satisfaction by providing timely and efficient appliance repair services.
- Manage inventory of replacement parts, ensuring availability for timely repairs while minimizing overhead costs.
- Explained diagnostic findings to customers and outlined repair or service options.
Electric Meter Technician
Contract Callers Inc. PSE&G
10.2022 - 01.2023
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Carried out day-day-day duties accurately and efficiently.
- Monitored daily routes for safety and efficiency.
- Completed between 30-40 electric meter exchanges daily and kept detailed informational records.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Major Appliance Service Advocate
Asurion Repair Services
10.2021 - 09.2022
- Ensured field appliance repair expert adhere to process that meet client needs and expectations.
- Work aging claims from beginning to end and confirm all appointments ensuring high customer satisfaction.
- Pre-ordered parts based on customer problem description.
- Gave accurate and detailed quotes to customers prior to starting work.
- Created routes for field appliance repair experts based on qualifications and home location.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Greeted each customer and solved all issues and complaints through email or on phone, performed follow-up services for dissatisfied customers.
- Created relationships with customers to identify customer needs and recommend appropriate solutions.
Technical Consultant
Asurion Repair Services
04.2020 - 10.2021
- Disassembled, repaired and reassembled equipment in good working order.
- Ordered parts and maintained adequate inventory.
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- Gave accurate and detailed quotes to customers prior to starting work.
- Researched and recommended network and data communications hardware and software.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Cell Phone Repair Technician
IFix And Repair
03.2017 - 02.2020
- Completed quality and fraud inspections on cell phones
- Performed routine maintenance such as replacing worn parts
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports
- Tracked and recorded department inventory of products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Delivery Driver
AllPoints Courier Service INC
06.2016 - 02.2017
- Delivered Amazon packages to customer homes and businesses.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
- Completed on-time deliveries by choosing best and most efficient routes.
Cashier/ Customer Service
Dunkin' Donuts
08.2012 - 06.2016
- Maintained cleanliness and presentation of stock room and production floor.
- Assisted customers with food selection, inquiries and order customization requests.
- Built long-term customer relationships and advised customers on purchases and promotions.
Sales Associate And Cashier
Kmart
11.2011 - 06.2012
- Maintain through knowledge of store merchandise, and responsible for selling in store credit cards.
- Solve bill problems and handled customer inquiries.
- Responsible for balanced cash draw at close of shift.
- Prepared merchandise for sales floor by pricing or tagging
Education
High School Diploma - undefined
Triton Regional High School
Runnemede, NJ2012
Skills
- Exceptional communication skills
- Creative problem solver
- Positive attitude
- Excellent attention to detail
- Highly dependable
- Equipment Safety
- Inventory Control Processes
- Component Replacements
- Hardware and Software Optimization
- Diagnosis and Troubleshooting
- Multitasking and Organization
- Computer Proficiency
Timeline
Service Technician Appliance Repair
Sears
01.2023 - Current
Electric Meter Technician
Contract Callers Inc. PSE&G
10.2022 - 01.2023
Major Appliance Service Advocate
Asurion Repair Services
10.2021 - 09.2022
Technical Consultant
Asurion Repair Services
04.2020 - 10.2021
Cell Phone Repair Technician
IFix And Repair
03.2017 - 02.2020
Delivery Driver
AllPoints Courier Service INC
06.2016 - 02.2017
Cashier/ Customer Service
Dunkin' Donuts
08.2012 - 06.2016
Sales Associate And Cashier
Kmart
11.2011 - 06.2012
High School Diploma - undefined
Triton Regional High School
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