ZARITA TALLEY
Baltimore,MD
Summary
Hardworking, with customer service, multitasking and time management abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
34
34
years of professional experience
Work History
Driver/Operator
Transdev
Baltimore, MD
09.2021 - Current
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Documented daily mileage, gas and other data..
Dispatcher/PSA
Prospect Airport Services
Baltimore, MD
09.2018 - 12.2019
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Identified locations and needs of callers to accurately send assistance.
- Reported delays, other traffic and transportation situations.
- Tracked changes in computer system to keep records current and accurate.
Operator
MTA Maryland
Baltimore, MD
08.1998 - 03.2019
- Provided customer service support addressing inquiries about fares, destinations, schedules.
- Ensured that all doors were closed securely prior to departure from each station stop.
- Monitored passengers to ensure safety regulations and paid fares.
- Conducted pre-trip inspections of the bus to ensure it was safe for operation.
- Communicated regularly with dispatch personnel via two-way radio systems.
- Delivered announcements over the public address system regarding route changes or delays.
- Answered passenger inquiries regarding station operations, train schedules, fares.
- Enforced station rules and regulations to maintain orderliness among passengers.
Administrative Assistant
Samuel Specialty Metals
Baltimore
06.1990 - 08.1998
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Education
Associate of Arts - Junior Accounting
Strayer Business
Baltimore, MD01-1990
High School Diploma -
Edmondson/Westside HS
Baltimore, MD06-1989
Skills
- Office management
- Oral communication
- Problem Solving
- Public relation
- Leadership
- Call monitoring
- Clean driving record
Affiliations
- Girl Scouts Leader
- President of Usher Board
Timeline
Driver/Operator
Transdev
09.2021 - Current
Dispatcher/PSA
Prospect Airport Services
09.2018 - 12.2019
Operator
MTA Maryland
08.1998 - 03.2019
Administrative Assistant
Samuel Specialty Metals
06.1990 - 08.1998
Associate of Arts - Junior Accounting
Strayer Business
High School Diploma -
Edmondson/Westside HS
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