Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zaritza Arriaga

Davenport,FL

Summary

Highly-qualified Housekeeping Supervisor offering 8 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.

Overview

8
8
years of professional experience

Work History

Housekeeping Supervisor

HOSPITALITY SERVICES OF AMERICA, LLC
Orlando , FL
2015.05 - Current
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Completed schedules, shift reports and other business documentation.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Increased employee performance through effective supervision and training.
  • Communicated repair needs to maintenance staff.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Worked with front desk to respond promptly to all guest requests.
  • Directed team of 75 personnel in busy hotel with 900 rooms.
  • Managed over 50 calls per day.

Housekeeping Room Attendant

HOSPITALITY SERVICES OF AMERICA, LLC
ORLANDO , FL
2014.06 - 2015.05
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Hand-dusted and wiped down bedroom furniture, fixtures and window sills to keep areas clean and comfortable.

Education

High School Diploma -

Republica De Columbia
San Juan , PR

Skills

  • Providing Customer Service
  • Problem Solving
  • Cross-Department Collaboration
  • Personnel Problem Management
  • Work Inspection
  • Procedure Implementation
  • Decision Making
  • Team Guidance and Motivation

Timeline

Housekeeping Supervisor

HOSPITALITY SERVICES OF AMERICA, LLC
2015.05 - Current

Housekeeping Room Attendant

HOSPITALITY SERVICES OF AMERICA, LLC
2014.06 - 2015.05

High School Diploma -

Republica De Columbia
Zaritza Arriaga