Zaritza Arriaga
Davenport,FL
Summary
Highly-qualified Housekeeping Supervisor offering 8 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
8
8
years of professional experience
Work History
Housekeeping Supervisor
HOSPITALITY SERVICES OF AMERICA, LLC
Orlando , FL
2015.05 - Current
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports and other business documentation.
- Adhered to safety protocols by enforcing proper equipment usage.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Worked with front desk to respond promptly to all guest requests.
- Directed team of 75 personnel in busy hotel with 900 rooms.
- Managed over 50 calls per day.
Housekeeping Room Attendant
HOSPITALITY SERVICES OF AMERICA, LLC
ORLANDO , FL
2014.06 - 2015.05
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
- Restocked room supplies such as facial tissues for personal touch with every job.
- Hand-dusted and wiped down bedroom furniture, fixtures and window sills to keep areas clean and comfortable.
Education
High School Diploma -
Republica De Columbia
San Juan , PRSkills
- Providing Customer Service
- Problem Solving
- Cross-Department Collaboration
- Personnel Problem Management
- Work Inspection
- Procedure Implementation
- Decision Making
- Team Guidance and Motivation
Timeline
Housekeeping Supervisor
HOSPITALITY SERVICES OF AMERICA, LLC
2015.05 - Current
Housekeeping Room Attendant
HOSPITALITY SERVICES OF AMERICA, LLC
2014.06 - 2015.05
High School Diploma -
Republica De Columbia