Zariya Carter
Conyers,United States
Summary
Skilled Medical Office professional offering 5 years of experience cultivating seamless office operations in person or remote. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative Remote
Kaiser Permanente
Duluth, GA
08.2023 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Answered incoming calls in a professional manner.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Inputted patient demographic data into electronic health record system.
- Performed administrative duties such as filing, faxing, photocopying.
- Adhered to HIPAA regulations when handling confidential patient information.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Obtained proper authorization and identification to release confidential medical records.
Office Coordinator/Administrative Assistant
Atlanta Rehabilitation and Performance Center
Snellville, GA
09.2021 - 12.2022
- Created and maintained filing systems, both paper and electronic.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Greeted patients and visitors in a professional manner, answered questions, and provided assistance as needed.
- Provided clerical support to the medical staff such as scheduling appointments, filing patient records, and processing insurance forms.
- Checked in patients for their scheduled appointments, verified insurance information, collected copays, and updated demographic information in patient accounts.
- Answered incoming calls from patients with inquiries about office hours, services offered, billing procedures.
- Assisted with check-out procedures including collecting co-payments or balances due from patients.
- Prepared charts for upcoming appointments and maintained existing charts with up-to-date information.
- Processed referrals to specialists when requested by physicians.
- Verified eligibility of insurance plans for new patients prior to appointment scheduling.
- Handled requests for medical records releases according to HIPAA regulations.
- Scheduled follow-up visits for patients after discharge from hospitalization or surgery.
- Scanned medical records into the EHR system following established protocols.
- Assisted with training new employees on front desk procedures and policies.
- Reconciled payments received against outstanding accounts receivable balances on a weekly basis.
Paraprofessional/Administrative Assistant
Pine Bluff Lighthouse Academies
Pine Bluff, AR
02.2020 - 12.2022
- Assisted teachers with planning and preparing lessons for students.
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supervised small groups of students during instruction time.
- Facilitated communication between educators, administrators, and parents regarding student progress.
- Monitored student attendance records and reported any discrepancies to appropriate personnel.
- Organized field trips and other school activities as requested by teachers or administrators.
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Participated in parent and teacher conferences to discuss student progress and challenges.
- Maintained accurate records of student grades and academic progress reports.
- Communicated and collaborated well with educators from various grade levels.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
Caregiver
Southern Caregivers of Searcy LLC
Pine Bluff, AR
03.2019 - 08.2021
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Supported bathing, dressing and personal care needs.
Customer Service Representative Remote
Pepco Holdings
Atlanta, GA
01.2017 - 01.2019
- Answered customer inquiries and provided accurate information regarding billing, and electricity usage.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers in resolving issues with their accounts or orders.
- Maintained a professional attitude while providing excellent customer service.
- Performed data entry tasks to keep records up-to-date and accurately entered into the system.
- Identified potential problems and escalated them as needed to ensure resolution.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
Certification - Medical Assisting
Martinsburg College
04.2024
Bachelor's - Biology
University of Arkansas at Pine Bluff
05.2023
High School Diploma -
Salem High School
05.2017
Skills
- Google Docs
- Office Management
- Medical Records
- Microsoft Outlook
- Data Entry
- Medical Scheduling
- Medical Terminology
- Medical Office Experience
- EMR Systems
- Insurance Verification
- Accounts Receivable
- Front Desk
- Administrative Experience
- Clerical Experience
- Windows
- Epic
- Documentation review
- HIPAA
- Medical Billing
- Quality Assurance
- EMR systems
- Medical coding
- Front desk
- Customer service
- Medical records
- Organizational skills
- Communication skills
- Data entry
- Office management
- Administrative experience
- Intake
- Computer skills
- ICD-10
- Healthcare management
- Supervising experience
- Phone etiquette
Certification
- Certified Medical Assistant
- CPR Certification
- BLS Certification
Timeline
Customer Service Representative Remote
Kaiser Permanente
08.2023 - 04.2024
Office Coordinator/Administrative Assistant
Atlanta Rehabilitation and Performance Center
09.2021 - 12.2022
Paraprofessional/Administrative Assistant
Pine Bluff Lighthouse Academies
02.2020 - 12.2022
Caregiver
Southern Caregivers of Searcy LLC
03.2019 - 08.2021
Customer Service Representative Remote
Pepco Holdings
01.2017 - 01.2019
Certification - Medical Assisting
Martinsburg College
Bachelor's - Biology
University of Arkansas at Pine Bluff
High School Diploma -
Salem High School
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