Zariyah Corujo

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Used cash registers and credit card machines to cash out customers.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

• Preparing clients for treatments involves ensuring their comfort and readiness by offering robes or capes, guiding them to the treatment area, and addressing any initial concerns or questions they may have.
• Shampooing clients' hair: Wash and condition hair using appropriate products and techniques to cleanse and nourish the scalp and strands.
• Disinfecting equipment: Thoroughly sanitize tools and implements after each use to maintain a clean and hygienic environment, preventing the spread of germs and bacteria.
• Sweeping floors: Remove debris, hair clippings, and dirt from floor surfaces as part of routine maintenance to keep the salon clean and presentable.
• Folding towels: Neatly organize towels for use during treatments and services, ensuring they are readily available for both clients and staff.
• Keeping the salon clean and tidy: Wipe down surfaces, clean mirrors, and eliminate clutter to maintain a clean and welcoming environment for clients and staff.
• Stocking the retail areas: Replenish shelves and displays with hair care products, styling tools, and other retail items to ensure clients have access to the products they need.
• Assisting hair stylists: Support hair stylists by mixing color formulas, preparing styling tools, and providing assistance during treatments and services.
• Retailing hair products: Recommend and sell hair care products to clients based on their individual needs and preferences, offering guidance on product usage and benefits.
• Assisting on the front desk and answering phone calls: Greet clients, manage appointments, process payments, and address inquiries or scheduling requests over the phone.
• Booking appointments: Schedule client appointments, coordinate availability with stylists, and ensure accurate recording and confirmation of bookings.

• Highlight the brands value by actively advocating for services and products that benefit both customers and the company.
• Serve as a brand ambassador for Neiman Marcus, delivering exceptional service to all customers.
• effectively address and resolve customer service inquiries or issues via incoming phone contacts.
• Respond to customer complaints promptly with efficient solutions, ensuring their satisfaction.
• Manage customer returns and complaints with a compassionate approach, fostering increased brand loyalty.
• Additionally, gather source data, including customer names, addresses, phone numbers, and credit card information for over 1000 customers, and accurately input it into customer service software.

• Manage over 50 customer interactions daily, delivering detailed, personalized, friendly, and polite service to enhance customer retention and satisfaction.
• Proficient protocols, promptly addressing inquiries, and decreasing wait times by over 7 minutes. Skillfully handle customer queries, resolving issues independently and minimizing the requirement for supervisor intervention.
• Additionally, offer assistance regarding billing, late fees, and account information.

• Completing product order invoices, operating machinery. Conducting inspections on manufactured items to identify defects or damage.
• Selecting inventory for packaging assembly.

Generating shipping labels and loading packages onto delivery trucks for shipment.

• Compiling tracking reports and ensuring compliance with regulatory requirements.
• Scanned packages and boxes and moved to loading dock for shipment.
• Enhanced order accuracy by carefully picking and packing items per customer specifications.
• Printed labels, packaged boxes, and loaded into outbound containers.
• Pulled orders quickly to maintain demanding productivity goals.