Zariyah Smith
Lubbock,TX
Summary
Reliable and detail-oriented remote customer service professional with experience conducting phone-based interactions, accurately recording responses, and navigating computer-based survey and support systems. Skilled in active listening, clear verbal communication, and handling challenging calls professionally. Proven ability to work independently from a quiet home office while meeting productivity, accuracy, and schedule requirements.
Developed critical thinking and advisory skills in dynamic, client-focused environment, looking to transition into new field. Excels in communication and problem-solving, providing valuable insights and support. Ready to apply these transferable skills to drive success in different industry.
Overview
2
2
years of professional experience
Work History
Apple Support Advisor
Teleperformance
04.2025 - 09.2025
- Assisted clients in resolving inquiries and technical issues efficiently.
- Collaborated with team members to enhance customer service processes and support initiatives.
- Adapted quickly to new tools and systems, ensuring seamless transitions during training periods.
- Documented client interactions accurately for improved tracking and issue resolution.
- Conducted phone, chat, and email interactions with customers in a remote call center environment
- Accurately documented customer responses and information using internal software systems
- Followed structured scripts and procedures while maintaining a professional and friendly tone
- Demonstrated strong listening and comprehension skills to capture correct information
- Handled difficult or frustrated callers calmly and professionally
- Performed remote troubleshooting and system navigation while multitasking
- Met productivity, quality, and accuracy standards
Crew Member
SUBWAY®Restaurants
02.2025 - 05.2025
- Prepared and assembled sandwiches according to customer specifications.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated cash register, processed transactions, and handled customer payments accurately.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Delivered consistent customer service while maintaining accuracy and efficiency
- Operated POS systems and handled transactions accurately
- Followed hygiene, safety, and operational procedures
- Communicated clearly with customers and team members
Crew Member
McDonald's
03.2024 - 02.2025
- Prepared fresh ingredients for customer orders, ensuring quality and adherence to food safety standards.
- Operated food preparation equipment, maintaining cleanliness and functionality throughout shift.
- Assisted customers with menu selections, providing accurate information about ingredients and nutrition.
- Processed cash and credit transactions efficiently, ensuring accurate handling of cash register operations.
- Assisted customers in a fast-paced environment while maintaining professionalism
- Managed multiple tasks during peak hours
- Maintained clean, organized workspaces
- Worked collaboratively with team members to meet service goals
Crew Member
AMC Theatres
05.2023 - 07.2023
- Collaborated with team members to meet peak service demands efficiently.
- Followed food safety protocols to ensure quality and compliance with health regulations.
- Assisted in inventory management by monitoring stock levels and restocking supplies as needed.
- Learned company policies and procedures to enhance operational efficiency and service delivery.
- Provided clear communication and customer assistance
- Accurately processed payments and orders
- Supported inventory monitoring and restocking
- Maintained efficiency during high-volume shifts
Education
High School Diploma -
North Crowley High School
Fort Worth, TX05-2025
Associate of Arts - Mathematical Sciences
Tarrant County College
Fort Worth, TX05-2025
Associate of Science - Civil Engineering
Texas Tech University
Lubbock, TX05-2028
Skills
- Analytical thinking
- Time management
- Critical thinking
- Written communication
- Problem-solving
- Telephone Interviewing
- Outbound & Inbound Calling
- Survey Data Collection
- Accurate Data Entry
- Active Listening
- Clear Verbal Communication
- Call Documentation
- Typing (30 WPM)
- Customer Service
- Remote Work
- Computer Navigation
- Chrome Browser
- Microsoft Excel
- Time Management
- Professional Call Handling
Languages
English
Native or Bilingual
Timeline
Apple Support Advisor
Teleperformance
04.2025 - 09.2025
Crew Member
SUBWAY®Restaurants
02.2025 - 05.2025
Crew Member
McDonald's
03.2024 - 02.2025
Crew Member
AMC Theatres
05.2023 - 07.2023
High School Diploma -
North Crowley High School
Associate of Arts - Mathematical Sciences
Tarrant County College
Associate of Science - Civil Engineering
Texas Tech University