Zariyah Toatley
Columbia,SC
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication, understanding of customer needs, and social media knowledge. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Social Media Management Intern
AliSan’s Luxury Collection and Consignment
Columbia, SC
12.2024 - Current
- Assist in the creation and scheduling of daily social media content across platforms such as Instagram, TikTok, and Facebook, contributing to a 20% increase in follower engagement within the last two months
- Collaborate with the content creation team to develop and execute visual assets (images, graphics, videos) for social media posts, leading to a 25% increase in engagement on visual content
- Assist in the development of paid social media campaigns on platforms like Facebook Ads and Instagram Ads, contributing to a 12% growth in campaign ROI by optimizing targeting
- Monitor social media trends, staying up to date on emerging trends, hashtags, and platform features to enhance brand visibility, leading to a 10% improvement in trending content performance
Sales Associate
ALDO Group
Columba, SC
10.2024 - Current
- Drive sales of $5,000+ per month, consistently meeting or exceeding individual sales targets by 15-20% through product knowledge and personalized interactions
- Provide exceptional customer service, resulting in a 95% customer satisfaction rate and consistent positive feedback, as measured by customer surveys and reviews
- Assist in coordinating visual merchandising efforts based on sales data and inventory levels, leading to 10% increase in foot traffic and 5% increase in conversion rates
- Handle customer inquiries and resolve issues, maintaining a 98% resolution rate within the same visit, enhancing customer loyalty and retention
- Assist in planning and execution of inventory management, contributing to a 10% reduction in stockouts and ensuring 95% product availability of key selling items
- Provide regular feedback on customer preferences and in-store sales patterns, contributing to the adjustment of future buying strategies, which improves customer satisfaction and sales by 10%
Event Journalist
Metrovieve Magazine
Columbia, SC
08.2024 - 12.2024
- Interview key industry influencers, designers, and brand representatives, incorporating their insights into articles, resulting in a 15% increase in reader engagement and social media shares
- Researched and reported on retail events, identifying market trends that contributed to editorial insights
- Collaborated with the editorial team to ensure timely content publication frequency by 25%
- Write compelling event recaps and feature stories, showcasing the latest fashion trends, innovations, and upcoming talent, contributing to a 20% rise in web traffic during major event coverage (e.g., Fashion Week)
- Assist in curating and maintaining event calendars, ensuring seamless coordination of coverage for key events, leading to 100% on-time submission and better event preparation
Sales Agent/ Sales Representative
Vector Marketing
Columbia, SC
01.2024 - 10.2024
- Analyzed customer needs and trends, contributing to customized sales strategies that improved overall department sales by 8%
- Created detailed sales reports for leadership, providing key insights that influenced department decision making
- Collaborated with cross-functional teams to understand business needs, adjusting strategies to improve team productivity
- Maintained accurate records of client communications and sales through CRM, improving follow-up processes and customer retention by 10%
Pharmacy Technician
Walgreens
Columbia, SC
05.2021 - 07.2022
- Managed inventory for over 300 prescriptions daily, ensuring accurate fulfillment and reducing discrepancies by 12%
- Assisted in the development of efficient workflow processes that led to a 15% reduction in patient wait times
- Trained and mentored 3 new team members, ensuring smooth onboarding and improved team collaboration
- Analyzed past inventory and sales data to optimize inventory levels, contributing to a 10% improvement in stock management
Education
Bachelor of Science - Retail Management
University of South Carolina
Columbia, SC05.2025
High School Diploma -
Ridge View High School
Columbia, SC05-2020
Skills
- Customer Service Excellence
- Teamwork
- Task Management
- Verbal Communication
- Written Communication
- Retail Management Software
- Social Listening Software
- Data Analytics
- Market Data Analysis
- Sales Target Achievement
- Product Trend Prediction
- Sales Data Utilization
Certification
- Keyhole Social Listening Certification, Keyhole, 2024
- HubSpot Inbound Sales Certification, HubSpot Academy, 2024
- Pharmacy-Based Immunization Administration by Pharmacy Technicians, American Pharmacists Association, 2022
References
Available Upon Request.
Timeline
Social Media Management Intern
AliSan’s Luxury Collection and Consignment
12.2024 - Current
Sales Associate
ALDO Group
10.2024 - Current
Event Journalist
Metrovieve Magazine
08.2024 - 12.2024
Sales Agent/ Sales Representative
Vector Marketing
01.2024 - 10.2024
Pharmacy Technician
Walgreens
05.2021 - 07.2022
- Keyhole Social Listening Certification, Keyhole, 2024
- HubSpot Inbound Sales Certification, HubSpot Academy, 2024
- Pharmacy-Based Immunization Administration by Pharmacy Technicians, American Pharmacists Association, 2022
Bachelor of Science - Retail Management
University of South Carolina
High School Diploma -
Ridge View High School
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