Summary
Overview
Work History
Education
Skills
Timeline
Affiliations
References
Generic

Zariyapah Bennett

Oklahoma City,Oklahoma

Summary

Client Relationship Executive with expertise in consultative selling and a strong focus on business and customer retention. Demonstrates proficiency in strategic thinking, problem solving, and various customer service techniques. Recognized as a top performer, consistently exceeding KPI goals and completing tasks ahead of schedule while fostering robust B2B and B2C relationships. Aiming to leverage these skills to drive enhanced client satisfaction and loyalty in future roles.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Paycom Specialist

Paycom
Oklahoma City, OK
04.2024 - 12.2024
  • Organized client meetings to provide project updates and identify needs promptly and efficiently.
  • Performed quality assurance testing on newly developed software applications.
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Provided technical support for customers in resolving complex issues.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Worked effectively in team environments to make the workplace more productive.
  • Facilitated client use of Paycom for seamless payroll processing.
  • Supervised business activities of 112 clients, with total revenue exceeding $2 million.
  • Ranked #1 for providing exceptional customer service across four consecutive months.
  • Achieved top ranking by consistently processing tasks and tickets promptly over four months.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

B2B Client Relationship Executive

Cox Business
Oklahoma City, OK
07.2022 - 10.2023
  • Cultivated and sustained crucial client relationships, comprehending their needs.
  • Utilized Salesforce to prepare sales proposals, and negotiate pricing strategies to drive revenue.
  • Secured top rankings in sales training and excelled in four out of five retention categories within a year.
  • Guaranteed successful results and seamless service through collaboration with Project and Product Managers.
  • Facilitated contract renewals and account evaluations employing various communication methods.

B2C Retention Specialist

Cox Communications
Oklahoma City, OK
10.2019 - 07.2022
  • Acted as the team Point of Contact offering managerial guidance and training to both seasoned employees and new recruits.
  • Negotiated favorable solutions to customers, driving business growth.
  • Collaborated with Marketing Managers and Directors to implement marketing strategies to improve competitive markdowns by 87%.
  • Recognized for outstanding achievement with the MVP award and mentorship excellence consecutively for 2 years.
  • Analyzed customer feedback and developed new techniques to ensure customer retention.

Insurance Customer Service Specialist

Kemper Health Solutions
Oklahoma City, OK
01.2018 - 10.2019
  • Managed high-volume inbound and outbound calls to address customer inquiries and claims.
  • Coordinated with insurance agents and underwriters to facilitate policy adjustments.
  • Used insurance rate standards to calculate premiums, refunds, commissions and adjustments.
  • Assisted customers in selecting the most suitable policy to meet their needs.
  • Participated in team meetings and contributed to team goals and objectives.

Education

Bachelors of Science - Marketing

University of Central Oklahoma
01.2016

Skills

  • Customer Relationship Management
  • Salesforce management
  • POS System Management
  • Contract negotiation
  • Effective communication
  • Proficient in the Microsoft Office Suite
  • Performance Monitoring
  • Payroll Administration
  • Quality Assurance Testing
  • Technical Support
  • Training and mentoring
  • Team collaboration
  • Continuous improvement
  • Multitasking capacity
  • Adaptability and flexibility
  • Expert problem solving

Timeline

Paycom Specialist

Paycom
04.2024 - 12.2024

B2B Client Relationship Executive

Cox Business
07.2022 - 10.2023

B2C Retention Specialist

Cox Communications
10.2019 - 07.2022

Insurance Customer Service Specialist

Kemper Health Solutions
01.2018 - 10.2019

Bachelors of Science - Marketing

University of Central Oklahoma

Affiliations

  • Exploring new cultures
  • Volunteering
  • Rock climbing
  • Fashion styling
  • Home decorating

References

References available upon request.

Similar Profiles

CREATE PROFILE
Zariyapah Bennett