Zarlasht Baraki
Loma Linda,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
Work History
Manager
Juice It Up!
01.2023 - 01.2024
- Improved marketing to attract new customers and promote business.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Accomplished multiple tasks within established timeframes.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Front Desk Receptionist
Springhill Suites By Marriott
01.2022 - 01.2024
- Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected payments, processed transactions and updated relevant records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Routed incoming mail and messages to relevant personnel without delay.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer problems and complaints.
- Developed strong working relationships with team members, fostering a positive work environment.
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
- Trained new team members on company procedures, customer service and issue resolution.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
Associate of Arts - Social Sciences
Crafton Hills College
Yucaipa, CA06.2024
Associate of Science - Psychology
Crafton Hills College
Yucaipa, CA06.2024
High School Diploma -
Redlands Adult School
Redlands, CA06.2023
Skills
- Team Leadership
- Customer Relationship Management
- Human Resources Management
- Time Management
- Staff Training and Development
- Cost Control
- Staff Management
- Teamwork and Collaboration
- Marketing
Languages
Persian
Native or Bilingual
Urdu
Full Professional
English
Full Professional
Arabic
Professional Working
Timeline
Manager
Juice It Up!
01.2023 - 01.2024
Front Desk Receptionist
Springhill Suites By Marriott
01.2022 - 01.2024
Associate of Arts - Social Sciences
Crafton Hills College
Associate of Science - Psychology
Crafton Hills College
High School Diploma -
Redlands Adult School
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