Zarlyn May Escamilla
Apple Valley,USA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in E-commerce, Banking Services, Risk-related issues, and Cable industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Motivated Private Tutor well-versed in helping students get better grades in any subject. Flexible, hardworking and proactive professional with strengths in verbal and written communication as well as project and time management. Eager to assist both struggling and advanced students to improve understanding and academic performance. Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Private Tutor
Roxane Podvin
03.2023 - 09.2024
- Provided individualized instruction to students based on their academic needs.
- Developed customized lesson plans and teaching materials for each student.
- Assessed and evaluated student progress in order to adjust teaching methods accordingly.
- Taught students remotely using online video chat platform and other delivery channels.
- Developed individualized lesson plans tailored to each student''s unique learning needs and goals.
- Built strong rapport with students through active listening, empathy, and genuine interest in their success.
- Collaborated with parents to discuss student progress, addressing any concerns or areas requiring additional support.
Live-In Elderly Caregiver
Ryyann Home Care
08.2023 - 02.2024
- Supported clients in maintaining independence by assisting with daily living activities, such as bathing, dressing, grooming, and mobility.
- Reduced hospital readmissions through diligent observation, medication management, and timely communication with healthcare professionals.
- Administered medications accurately according to prescribed schedules while carefully monitoring for potential side effects or interactions.
- Assisted clients in achieving physical therapy goals by encouraging participation in prescribed exercises under the guidance of licensed therapists.
- Maintained detailed records of client progress and changes in condition for accurate documentation and efficient information sharing among caregivers and medical staff.
- Ensured client safety by closely monitoring their health and reporting any changes or concerns to family members and healthcare providers.
- Facilitated communication between clients, families, and medical professionals to ensure comprehensive care plans were implemented effectively.
- Provided compassionate and patient-focused care to cultivate well-being.
Redactor
Teledirect Telecommerce
12.2021 - 08.2023
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards
- Prepared, rewrote, and edited pieces to improve readability and impact
- Managed sensitive information discreetly, adhering to strict confidentiality guidelines at all times
- Helped maintain a positive work environment through open communication channels and conflict resolution strategies
- Increased efficiency for clients by managing multiple projects simultaneously and meeting tight deadlines
- Optimized content for digital platforms, ensuring compatibility with various devices and screen sizes
- Analyzed financial data to identify trends and provide actionable insights for improved decision-making among senior leadership team members
- Implemented innovative techniques for monitoring and analyzing key account metrics, driving continuous improvement
- Developed comprehensive account strategies, resulting in expanded revenue opportunities
- Established trust-based partnerships with clients by consistently demonstrating expertise in their industries and understanding their unique needs
Senior Account Specialist
Teledirect Telecommerce
04.2021 - 08.2023
- Optimized internal workflows for more efficient communication between departments and account teams
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures
- Taught employees how to control risks at front line
- Advised senior managers on policy strategies for reducing liability and preventing losses
- Instituted regular safety inspections and hazards management strategies to keep operations compliant
- Investigated allegations to check validity and recommend actions to minimize risk
- Implemented effective communication strategies, keeping clients informed about product updates and company news
- Tracked essential metrics related to account health and performance, using data to make informed decisions for improvements
- Developed strong relationships with clients, leading to higher retention rates and increased referrals
Risk Specialist
Teledirect Telecommerce
10.2020 - 04.2022
- Managed high-value accounts with exceptional attention to detail, ensuring all deliverables met or exceeded expectations
- Resolved escalated issues quickly, maintaining positive client relationships while safeguarding company interests
- Enhanced client satisfaction by addressing and resolving account-related issues promptly
- Analyzed financial data to identify trends and provide actionable insights for improved decision-making among senior leadership team members
- Implemented innovative techniques for monitoring and analyzing key account metrics, driving continuous improvement
- Developed comprehensive account strategies, resulting in expanded revenue opportunities
- Established trust-based partnerships with clients by consistently demonstrating expertise in their industries and understanding their unique needs
Account Support Specialist
Teledirect Telecommerce
03.2020 - 10.2020
Senior Account Specialist
JP Morgan Chase & Company
08.2017 - 03.2020
HSD Technical Support
Convergys
10.2016 - 05.2017
Customer Service Representative
Teleperformance
09.2014 - 10.2016
Education
Certificate - Teaching English As A Second Language
TeacherRecord.com
Online08-2024
Associate of Applied Science - Basic Nursing And Care Giving Course
Filipino Malaysian Cultural Sports Community
Kuala Lumpur03.2022
Bachelor of Science - Biology
University of St. LaSalle
Philippines03.2017
Skills
- Positive Attitude
- Customer Service
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Punctual and Reliable
- Problem-Solving
- Time management skills
- Training and mentoring
- Performance monitoring
- Schedule Management
- Decision-Making
- MS Office
- Computer Skills
- Customer Relationship Management (CRM)( Zendesk, Salesforce)
- Data Entry
- Issue Resolution
- Customer interaction
- Work Planning and Prioritization
- Courteous and Professional
- Student and parent relations
- Activity-Based Learning
- Individualized Instruction
- Homework Assistance
- Teaching strategies
- Special Needs Support
- Creative Thinking
- Learning environment structures
- Learning techniques
- Adaptable nature
- Concept explanation techniques
- Confidence building
- Verbal and written communication
- Problem-solving skills
- Performance Tracking
- Learning Styles
- Organization
Certification
- TEFL Certificate
- CPR /AED Adult, Child and Infant + First Aid BLS certification
- Basic Nursing and Caregiving Diploma
Timeline
Live-In Elderly Caregiver
Ryyann Home Care
08.2023 - 02.2024
Private Tutor
Roxane Podvin
03.2023 - 09.2024
Redactor
Teledirect Telecommerce
12.2021 - 08.2023
Senior Account Specialist
Teledirect Telecommerce
04.2021 - 08.2023
Risk Specialist
Teledirect Telecommerce
10.2020 - 04.2022
Account Support Specialist
Teledirect Telecommerce
03.2020 - 10.2020
Senior Account Specialist
JP Morgan Chase & Company
08.2017 - 03.2020
HSD Technical Support
Convergys
10.2016 - 05.2017
Customer Service Representative
Teleperformance
09.2014 - 10.2016
Associate of Applied Science - Basic Nursing And Care Giving Course
Filipino Malaysian Cultural Sports Community
Bachelor of Science - Biology
University of St. LaSalle
Certificate - Teaching English As A Second Language
TeacherRecord.com
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