Zarmaine Gardner

• Implement various fraud services for new and exiting BMO Banking Corporate clients.
• Responsible for making sure Primary Company Administrators understand how to assign and effectively use all BMO Fraud services.
• Trained and mentored BMO new hires on all aspects of Corporate Implementation including Fraud services.
• Collaborate with cross-functional teams to ensure timely completion of Implementation request.
• Manage caseload efficiently while prioritizing high-risk cases for timely resolution.

• Provided extensive technical support for all company fleet GPS devices.
• Assisted drivers with daily E-Log correction
• Maintained operational effectiveness by assisting drivers with replacing faulty GPS devices

• Monitor agent logons to ensure access to United Airlines network via password reset/Active Directory unlock
• Responsible for dispatching technicians to monitor and repair United Airlines printers, kiosk, and Avaya/Cisco

telephone systems

• Provide 2nd level application support for United employees and contractors
• Responsible for activating and upgrading company owned iOS devices
• Assist users with VPN support when working from home

• Provided technical support to customers experiencing problems with cable service
• Answered customer inquiries regarding their accounts
• Handled high volume, inbound calls at 85-120 calls per shift
• Processed new business orders
• Exceeded monthly sales goals