Zarmina Madadi
Stafford
Summary
Results-oriented IT Technician with extensive experience in network troubleshooting and project management. Demonstrated ability to collaborate with diverse teams, resolve customer inquiries efficiently, and enhance service delivery while meeting project deadlines.
Overview
7
7
years of professional experience
Work History
werehouse
CVS Pharmacy
Fredericksburg
12.2023 - Current
- Collaborated with diverse coworkers to resolve product and service issues and achieve shared goals.
- Identified needs of customers promptly and efficiently.
- Addressed customer requests and inquiries to enhance satisfaction levels.
- Coordinated with team members to meet project objectives and adhere to deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Customer Service Representative
AT&T
Alexandria
04.2024 - 03.2025
- Educated customers on available products and service plans to enhance their understanding.
- Resolved billing disputes through effective communication, ensuring customer satisfaction.
- Processed orders and service changes via internal systems efficiently.
- Handled technical support calls, guiding customers through troubleshooting steps.
- Developed strong customer relationships by providing personalized assistance and support, resulting in improved loyalty.
IT Technician
Afghan Telecom
kabul
05.2019 - 11.2022
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Installed and configured hardware and software for end-users.
- Provided technical support for network connectivity issues.
- Troubleshot system errors and resolved user inquiries, ensuring minimal downtime and improved user satisfaction.
- Updated software versions with patches and new installations, enhancing security measures and safeguarding user data.
- Trained staff on new technologies and software applications to enhance their proficiency and support operational needs.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
Education
AAS - Cyber Security
Northern Virginia Community College
Annandale, VA05-2026
Skills
- Inventory management
- Data entry
- Customer service
- Technical support
- Network troubleshooting
- Microsoft office
- Project management
- Team collaboration
Languages
Persian
Native/ Bilingual
English
Professional
Pashto
Limited
Timeline
Customer Service Representative
AT&T
04.2024 - 03.2025
werehouse
CVS Pharmacy
12.2023 - Current
IT Technician
Afghan Telecom
05.2019 - 11.2022
AAS - Cyber Security
Northern Virginia Community College