Summary
Overview
Work History
Education
Skills
Certification
Profile
Timeline
Generic

ZARRAH DUNDES

Canyon

Summary

Sociable person skilled at operating in fast-paced environments with demanding objectives, and delivering thoughtful, prompt care to all individuals of varying socioeconomic status, cultural and ethnic backgrounds. Compassionate Case Manager accustomed to managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong problem-solving abilities. Well-versed in managing emergent cases with poise.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Case Manager- RESET Diversion

Texas Panhandle Centers
Amarillo
09.2024 - Current
  • Participated in interdisciplinary team meetings to discuss treatment options.
  • Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
  • Compiled reports on cases and submitted them to supervisors as required.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Provided crisis intervention support for clients in emergency situations.
  • Monitored client progress through regular follow-up contacts.
  • Participated in professional development activities related to case management best practices.
  • Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Collaborated with other service providers to ensure continuity of care for clients.
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Advocated for clients by obtaining information regarding treatment options and clinical status.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Developed trusting relationships with social services, health care providers and governmental agencies.
  • Coordinated comprehensive care plans for clients to meet their individual needs.
  • Advocated on behalf of clients to secure necessary services and support.
  • Identified barriers to client success and developed strategies to overcome them.
  • Developed and maintained relationships with community resources and service providers.
  • Monitored client progress through regular follow-ups and case reviews.

At Risk Youth Case Manager- QMHP

Harvest Outreach Center
Lynchburg
03.2022 - 03.2024
  • Provides group and one on one interventions with clients
  • Preforms risk assessments for self-harm, suicide, and eating disorders
  • Collaborates with team to provide the best services for clients
  • Provides Day Treatment service to 5-15 Clients a day
  • Contacts case managers, social workers, primary providers, and guardians to ensure all information is correct and up to date
  • Documents client behaviors and staff interventions
  • Navigates Lauris system to log documentation
  • Plans and organizes daily routines for Harvest Outreach Center Summer Program
  • Finds creative ways to support clients in their individual service plan goals
  • Provides redirection and encouragement within the classroom setting.

Server/ Bartender

Joe Taco
Canyon
04.2024 - 11.2024
  • Followed health safety guidelines when preparing and serving food products.
  • Prepared drinks according to standard recipes.
  • Stayed informed about daily specials, new menu items, promotions.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Assisted in training new servers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Provided excellent customer service to ensure satisfaction.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Server

Oscars Bar and Grille
01.2018 - 01.2020
  • Served lunch and dinner to 50-100 customers per shift
  • Memorized 70 menu Items, rotating specials, and bar menu Items in order to give customized recommendations to guests
  • Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
  • Managed a cash drawer and successfully gave change to customers
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages

Education

Bachelor of Arts - Social Work

Mary Baldwin University
Staunton, VA
05-2023

Skills

  • Time management
  • Therapeutic Interventions
  • Public Speaking
  • Developmental Disabilities Experience
  • Behavioral Health
  • Communication Skills
  • Discharge Planning
  • Customer Service
  • Microsoft Office
  • Crisis intervention
  • Case documentation
  • Client advocacy
  • Risk assessment
  • Effective communication
  • Problem solving
  • Cultural competency
  • Professional development
  • Conflict resolution
  • Active listening

Certification

  • CPR/AED, 06/2022, 06/2024
  • Mental Health First Aid, 05/2022, Present
  • Safety Care- Crisis Prevention by QBS, 04/2023, 04/2024
  • QMHP Certification, 06/2023, 06/2028
  • First Aid Certification, 06/2022, 06/2024
  • TABC Certification, 03/2024, 03/2026
  • Food Safety and Handling Certification, 03/2024, 03/2026

Profile

Zarrah Dundes, Qualified Mental Health Professional

Timeline

Case Manager- RESET Diversion

Texas Panhandle Centers
09.2024 - Current

Server/ Bartender

Joe Taco
04.2024 - 11.2024

At Risk Youth Case Manager- QMHP

Harvest Outreach Center
03.2022 - 03.2024

Server

Oscars Bar and Grille
01.2018 - 01.2020

Bachelor of Arts - Social Work

Mary Baldwin University

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