Summary
Overview
Work History
Education
Skills
Timeline
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Zarrea Moore

Philadelphia,PA

Summary

Excelled in fast-paced environments at Trinity Property Consultants by utilizing strong interpersonal skills and property management software expertise. Enhanced tenant satisfaction, optimized leasing processes, and improved lease renewals and tenant acquisition through effective negotiation and creative problem-solving.

Overview

8
8
years of professional experience

Work History

Leasing Consultant

Trinity Property Consultants
10.2023 - Current
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Distributed and followed up on tenant renewal notices.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Conduct property tours, match tenants with units, and facilitate the leasing process including lease agreements and background checks.
  • Analyze market trends and competitor offerings to adjust pricing and marketing strategies.
  • Develop and execute marketing strategies to attract tenants, utilizing online platforms and promotional materials.

Concierge

NFC Amenity
07.2022 - 03.2023
  • Facilitate a welcoming atmosphere for new residents and guests.
  • Offer exceptional service that reflects the community's luxury standards.
  • Greet residents and guests warmly, providing a high level of service and personalized assistance.
  • Address and resolve resident concerns and issues promptly and professionally.
  • Provide information about community amenities, local attractions, and events.
  • Handle correspondence, including mail and package deliveries, and ensure timely distribution.

Administrative Assistant

Lansdale Dental Care
06.2022 - 12.2022
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Greet patients, manage check-ins and check-outs, and handle appointment scheduling.
  • Answer phone calls, respond to inquiries, and provide information about services and office policies.
  • Executed record filing system to improve document organization and management.
  • Maintain and update patient records, ensuring accuracy and confidentiality.
  • Process patient information and insurance claims, verify eligibility, and manage billing.

Lead/Supervisor

Prospect Air Service
07.2019 - 05.2022
  • Supervise and coordinate the activities of Passenger Service Assistants (PSAs) to ensure efficient and courteous service.
  • Provide training, guidance, and support to PSA team members. Ensure compliance with airport (FAA) regulations, safety procedures, and customer service standards.
  • Address and resolve escalated passenger issues, complaints, and inquiries.
  • Ensure a positive passenger experience by maintaining high service quality.
  • Maintain accurate records of staff activities, incidents, and operational reports. Prepare and submit reports on team performance and service metrics.

Barista

Le Pain Quotidian
08.2016 - 03.2017
  • Greet customers, take orders, and provide recommendations. Prepare and serve coffee, espresso drinks, and other beverages.
  • Handle transactions and manage the register.
  • Work collaboratively with other baristas and staff to ensure smooth operation and excellent service.
  • Assist with training new team members and support a positive work environment. Clean and sanitize equipment, countertops, and seating areas regularly.
  • Replenish supplies and ingredients as needed, ensuring adequate stock levels.

Education

High School Diploma -

Bartram John - Main
Philadelphia, PA
06.2016

Skills

  • Creative Problem-Solving
  • Reporting and Correspondence
  • Prospecting assistance
  • Strong interpersonal and communication skills
  • Excellent sales and negotiation abilities
  • Proficiency in property management software and leasing tools
  • Ability to handle multiple tasks and prioritize effectively
  • Knowledge of fair housing laws and regulations
  • Basic math skills for handling transactions and managing cash

Timeline

Leasing Consultant

Trinity Property Consultants
10.2023 - Current

Concierge

NFC Amenity
07.2022 - 03.2023

Administrative Assistant

Lansdale Dental Care
06.2022 - 12.2022

Lead/Supervisor

Prospect Air Service
07.2019 - 05.2022

Barista

Le Pain Quotidian
08.2016 - 03.2017

High School Diploma -

Bartram John - Main

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Zarrea Moore