Hi, I’m
Zarriah Prewitt
Dallas,TX
Summary
Experienced in troubleshooting Samsung devices and proficient in Office 365. Possesses a strong skill set to effectively address technical issues. Expertise in password resets and Active Directory, adept at resolving user authentication and access problems. Ability to quickly identify and resolve hardware and software issues ensures seamless operations and enhances user productivity.
Overview
8
years of professional experience
Work History
Randstad USA
Service Desk Analyst
06.2023 - Current
Job overview
- Provide first level technical support and troubleshooting for end users via phone, email, and chat
- Utilized Ivanti ticketing system to accurately track and resolve all support issues, ensuring timely and efficient resolution to maintain customer satisfaction and operational efficiency.
- Assisted new users with the onboarding process, providing comprehensive training on various technology systems and applications to ensure smooth integration and effective usage.
- Maintained current knowledge of emerging technology trends and best practices to deliver efficient and effective support to end users, enhancing overall system performance and user experience.
- Delivered ongoing support and troubleshooting for Sugar CRM users Ensured smooth operation and user satisfaction by promptly addressing issues and providing solutions, maintaining high levels of user productivity and system reliability
- Resolved technical issues related to Office 365 implementation Identified and addressed technical challenges to ensure a seamless user experience and optimize productivity.
- Provided exceptional customer service demonstrated strong communication skills by delivering clear troubleshooting guidance and ensuring timely resolutions, leading to enhanced customer satisfaction.
- Managed Active Directory password resets provided timely assistance with password resets and account management, ensuring secure access and minimizing downtime for users.
- Excelled in fast-paced environment efficiently managed multiple customer inquiries and technical support requests simultaneously, demonstrating strong multitasking abilities and maintaining high-quality service.
Insight Global
Technical Support
07.2022 - 06.2023
Job overview
- Delivered exceptional customer service actively listened to customer concerns, offering clear and concise solutions, which resulted in high customer satisfaction and retention.
- Diagnosed and resolved POS system issues effectively identified and fixed hardware and software problems in POS systems, minimizing downtime and ensuring seamless business operations.
- Documented troubleshooting processes and identified recurring issues to develop preventive measures and enhance system reliability
- Managed Servicenow ticketing system to track and prioritize customer inquiries and technical issues efficiently
- Provided timely resolution to customer tickets, ensuring high levels of satisfaction and retention.
Securitas USA
Remote Guard
07.2020 - 09.2022
Job overview
- Monitored CCTV surveillance cameras and alarms remotely to identify and respond to security breaches
- Conducted virtual patrols of client sites across the USA and Canada to ensure all areas were secure and free from unauthorized activity
- Provided real-time communication and coordination with on-site security personnel and law enforcement as needed
- Documented all security incidents, observations, and actions taken in detailed reports for clients and management
- Utilized security technology and software to effectively monitor and protect client assets and properties from a remote location.
Onstar
Emergency Dispatcher
04.2019 - 12.2021
Job overview
- Answering emergency calls from OnStar subscribers and identifying the location and nature of the emergency
- Providing reassurance and assistance to callers in distress, including instructions on how to stay safe until help arrives
- Dispatching the appropriate emergency services, such as police, fire, or medical responders, to the location of the emergency
- Communicating with emergency responders to provide them with relevant information about the situation and the caller
- Coordinating with OnStar advisors and monitoring the situation until help arrives on the scene
- Documenting all relevant information and actions taken during the emergency response for reporting and analysis purposes
- Providing follow-up assistance and support to callers after the emergency has been resolved.
Publix
Customer Service Team Lead
07.2016 - 08.2018
Job overview
- As a team lead cashier at Publix, I played a crucial role in providing excellent customer service and ensuring smooth operations at the checkout
- Train and supervise cashiers and baggers
- Handle customer complaints and resolve issues in a timely and professional manner
- Ensure cashiers follow company policies and procedures
- Assist with scheduling and staffing needs
- Maintain a clean and organized checkout area
- Oversee cash handling procedures and ensure accuracy
- Assist with inventory management and ordering supplies
- Provide excellent customer service and promote a positive shopping experience
- Collaborate with other department managers to ensure smooth operations within the store.
Education
New Bern High SchoolNew Bern, NC
High school diploma
05.2018
Skills
- Ivanti
- ServiceNow
- Sugar CRM
- Samsung
- IOS
- OKTA
- Mobileforce CPQ
- Technical Support
- Active Directory
- Customer support
Timeline
Service Desk Analyst
Randstad USA
06.2023 - Current
Technical Support
Insight Global
07.2022 - 06.2023
Remote Guard
Securitas USA
07.2020 - 09.2022
Emergency Dispatcher
Onstar
04.2019 - 12.2021
Customer Service Team Lead
Publix
07.2016 - 08.2018
New Bern High School
High school diploma
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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