ZARRIEA ISABELLE

(THIS IS A FEDERAL JOB)

Mon-Fri, 40 hrs per week.

GS Grade 05, Step 1.

• Evaluated adjustments by applying a deep understanding of the Internal Revenue Code and Regulations, considering factors such as terminations, quick assessments, and potential statute cases.
• Provided technical assistance on systemic problems and inconsistencies in IRMs by staying up-to-date with procedures, policies, and directives; supported colleagues and conducted training as a classroom and OJT instructor to improve overall proficiency.
• Identified nature and scope for Form 1040X, reducing paper inventory by 50%. Demonstrated extensive understanding of statute of limitations, criteria, and procedures to secure government's best interest.
• Corresponded with taxpayers and their representatives via letters and telephone to address delinquent tax payments and inquire about information required for processing offer applications.
• Maintained and updated inventory of offers in compromise, showcasing perfection and/or case building.
• Responded to taxpayer inquiries regarding tax return preparation, schedules, agreement forms/decision Tax Court Petitions, and other documentation via email and mail; ensured completeness and consistency with case information.
• Analyzed and resolved tax processing problems, including sensitive cases requiring special handling.
• Adjusted taxpayer accounts, prepared, and issued manual refunds. Performed multiple credit transfers. Calculated tax, penalty, and interest based on taxpayer or representative's information.
• Reviewed IDRS/AIMS transcripts to alleviate tax processing problems, including sensitive cases requiring special case handling; Identified TAS criteria for expedited handling and resolution.
• Initiated ways to enhance production and work processes, resulting in increased work quality. Identified developmental and training requirements of employees, ensuring their growth and providing necessary development opportunities.
• Initiated adjustment documents on taxpayer accounts for manual and quick assessments, prepared and issued manual refunds, and performed multiple credit transfers.
• Experienced in applying regulations, social principles, and guidance to oversee planning, development, and implementation of technical aspects for programs.

• Detected and reconciled payroll discrepancies by reviewing time sheets, work charts, wage computation, and other relevant data.
• Analyzed and compiled employee time sheets to obtain accurate data for evaluating productivity and managing payroll.
• Monitored and recorded employees' leave time, including vacation, personal, and sick leave.
• Ensured seamless transition for new employees with efficient handling of paperwork and payroll procedures.
• Verified attendance, hours worked, and pay adjustments while posting information onto designated records.
• Optimized workflow by thoroughly managing the processing of employee examinations, eligibility assessments, salary documentation and associated details.
• Verified and maintained personnel-related documentation, such as staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.
• Delivered comprehensive explanations of company personnel policies, benefits, and procedures to promote understanding among employees and job applicants.
• Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives.
  Conducted employee relations investigations and provided guidance on HR policies and procedures.
• Developed and delivered training programs on diversity, harassment prevention, and performance management. Provided coaching and guidance to managers on performance management and conflict resolution.
• Implemented and integrated HR policies and procedures in compliance with labor laws.

Principles: Bias for Action, Deliver Results, and Ownership.

• Ensured candidates received prompt updates on their recruiting status by delivering follow-up communications through phone and email.
• Generated basic reporting from Salesforce tool.
• Identified opportunities for enhancing candidate experience and increasing scheduling efficiency.
• Assisted in coordinating various recruiting activities, as required.
• Enhanced team performance through comprehensive training, monitoring, and guidance in adhering to industry best practices and regulatory protocols.
• Contributed to the recruitment process through tasks including posting job ads, filtering applications, scheduling interviews, and drafting offer letters.
• Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
• Coordinated and conducted new hire pre-interviews, assisted in onboarding of new hires, and departures of employees.
• Managed employee benefits and assisted with HR compliance tasks. Coordinated professional development initiatives, such as training programs and workshops.
• Assisted in drafting reports and presenting findings from investigations to senior management.
• Reviewed and analyzed HR policies and procedures to ensure compliance with employment laws.
• Conducted thorough investigations into employee complaints, ensuring fair and confidential processes.
  Provided coaching and support to managers on handling employee relations issues.