Zarriyah Pilson

As a night auditor my job is to provide overnight customer service at the front desk, as well as other parts of the hotel, while completing nightly tasks that are listed below.

• Provide exceptional service to guests seeking information about local attractions, dining options, and transportation services.
• Responsible for the total front office operation: Acts as Manager on Duty, responds to guests requests, represents hotel in the late evening and early morning hours, maintains thorough communication with management staff.
• Audit and balance reports from the day shifts.
• Schedule guest wake-up calls and reservations for the following day.
• Verify that all shift work has been completed as outlined on shift checklist.
• Respond to guest inquiries, concerns and complaints as needed.
• Communicate to all departments as needed.
• Answer phones and place reservations.
• Keep accounts in balance and ran daily reports to verify totals.
• Email shift report to all team members.
• Greet guests at front desk and engaged in pleasant conversations while managing check-in process.

As an Order Picker/Packer I was responsible for completing orders and making sure all orders are being shipped out in a timely manner, as well as, ensuring that all orders are accurate.

• Collaborated with team members to ensure timely completion of orders during peak demand periods.
• Used excellent communication skills, both verbal and written.
• Reduced order processing time with the use of RF scanning equipment and inventory management software.
• Pulled warehouse stock to fulfill orders as they are processed to ensure that customers receive orders in a short time frame and as accurate as possible.
• Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
• Performed proper lifting and handling techniques to maintain safe working environment.
• Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
• Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
• Safely operating and maintaining warehouse equipment to carry out job duties to ensure a safe work environment.
• Worked in a team oriented environment.

As a night auditor my job is to provide overnight customer service at the front desk, as well as other parts of the hotel, while completing nightly tasks that are listed below.

• Provide exceptional service to guests seeking information about local attractions, dining options, and transportation services.
• Responsible for the total front office operation: Acts as Manager on Duty, responds to guests requests, represents hotel in the late evening and early morning hours, maintains thorough communication with management staff.
• Audit and balance reports from the day shifts.
• Schedule guest wake-up calls and reservations for the following day.
• Verify that all shift work has been completed as outlined on shift checklist.
• Respond to guest inquiries, concerns and complaints as needed.
• Communicate to all departments as needed.
• Answer phones and place reservations.
• Keep accounts in balance and ran daily reports to verify totals.
• Email shift report to all team members.
• Greet guests at front desk and engaged in pleasant conversations while managing check-in process.

As a night auditor my job is to provide overnight customer service at the front desk, as well as other parts of the hotel, while completing nightly tasks that are listed below.

• Provide exceptional service to guests seeking information about local attractions, dining options, and transportation services.
• Responsible for the total front office operation: Acts as Manager on Duty, responds to guests requests, represents hotel in the late evening and early morning hours, maintains thorough communication with management staff.
• Audit and balance reports from the day shifts.
• Schedule guest wake-up calls and reservations for the following day.
• Verify that all shift work has been completed as outlined on shift checklist.
• Respond to guest inquiries, concerns and complaints as needed.
• Communicate to all departments as needed.
• Answer phones and place reservations.
• Keep accounts in balance and ran daily reports to verify totals.
• Email shift report to all team members.
• Greet guests at front desk and engaged in pleasant conversations while managing check-in process.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Run a full service bar alone or with another bartender.
• Proficient in garnishing, mixing, and serving drinks.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Proficient in the ability to sanitize and clean dishes and bar equipment.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Run a full service bar alone or with another bartender.
• Proficient in garnishing, mixing, and serving drinks.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Proficient in the ability to sanitize and clean dishes and bar equipment.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

As a State Tested Nursing Assistant my job was to provide personal hands on care as well as one on one care with residents inside of the nursing home facility.

• Reduced risks of injury by implementing proper transfer techniques when moving or repositioning patients.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Demonstrated flexibility in adapting to various patient care settings, including long-term care facilities, acute care hospitals, and home health environments.
• Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
• Enabled better quality rest for patients through diligent observation of nighttime routines, noise reduction efforts, and prompt attention to their needs throughout the night shift hours.
• Enhanced patient comfort by addressing individual needs and preferences during routine care tasks.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Assisted in the delivery of high-quality healthcare by collaborating with nursing staff, physicians, and other healthcare professionals.

As a night auditor my job is to provide overnight customer service at the front desk, as well as other parts of the hotel, while completing nightly tasks that are listed below.

• Provide exceptional service to guests seeking information about local attractions, dining options, and transportation services.
• Responsible for the total front office operation: Acts as Manager on Duty, responds to guests requests, represents hotel in the late evening and early morning hours, maintains thorough communication with management staff.
• Audit and balance reports from the day shifts.
• Schedule guest wake-up calls and reservations for the following day.
• Verify that all shift work has been completed as outlined on shift checklist.
• Respond to guest inquiries, concerns and complaints as needed.
• Communicate to all departments as needed.
• Answer phones and place reservations.
• Keep accounts in balance and ran daily reports to verify totals.
• Email shift report to all team members.
• Greet guests at front desk and engaged in pleasant conversations while managing check-in process.

As a Direct Support Professional (DSP), I worked in various group homes for clients who are developmentally
disabled. My job was to help take care of clients and their homes that they resided in as well as their daily tasks on a day by day basis.

• Maintained clean, safe, and well-organized patient environment.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
• Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
• Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
• Assisted disabled clients to support independence and well-being.
• Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
• Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
• Participated in ongoing training opportunities to stay current on best practices in disability support services.