Zarryia Gore
Reynoldsburg,OH
Summary
Detail-oriented professional with over 6 years of experience in customer service, quality assurance, and security operations. Proven ability to analyze processes, provide actionable feedback, and deliver training while maintaining effective communication with all levels of management. Seeking to leverage expertise in quality control and analytical skills in the Quality Analyst role to enhance operational performance.
Overview
8
8
years of professional experience
Work History
Virtual Banker
JPMorgan Chase
08.2020 - Current
- Conduct comprehensive reviews of client accounts, ensuring compliance with banking standards and regulations
- Provide analytical insights to management based on client interactions, contributing to continuous improvement in customer satisfaction and operational quality
- Support reporting deliverables and collaborate with team members to enhance service quality.
Security Forces
United States Air Force
03.2017 - Current
- Conducted detailed assessments and audits of security operations, ensuring adherence to regulations and identifying areas for improvement
- Utilized strong analytical skills to investigate incidents, gather evidence, and recommend corrective measures to enhance operational effectiveness
- Collaborated with leadership to develop training programs aimed at improving security protocols and team performance.
Financial Service Representative
Nationwide Insurance
08.2019 - 03.2020
- Processed and analyzed annuity transactions, ensuring accuracy and compliance with established protocols
- Led team meetings to discuss performance metrics and quality improvements, providing feedback and recommending corrective actions
- Assisted in troubleshooting and resolving operational challenges, enhancing overall service efficiency.
Corporate Trainer
Trig Inc
01.2019 - 06.2019
- Developed and delivered training on sales processes and quality assurance techniques to new team members, promoting best practices and operational excellence
- Provided ongoing support to teams, ensuring alignment with quality initiatives and enhancing overall performance.
Education
High School Diploma -
Eastmoor Academy
05.2016
JROTC Certificate -
Columbus Downtown High School
05.2016
Skills
- Quality Assurance & Control
- Analytical & Problem-Solving Skills
- Communication & Training
- Multi-tasking & Time Management
- Collaboration & Leadership
- Best Practices
Timeline
Virtual Banker
JPMorgan Chase
08.2020 - Current
Financial Service Representative
Nationwide Insurance
08.2019 - 03.2020
Corporate Trainer
Trig Inc
01.2019 - 06.2019
Security Forces
United States Air Force
03.2017 - Current
High School Diploma -
Eastmoor Academy
JROTC Certificate -
Columbus Downtown High School
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