Zarya Mustafa

• Define and assign Azure RBAC roles, create custom roles as needed, and regularly review and adjust permissions.
• Develop and enforce Azure Policies to ensure resource compliance, assign policies to appropriate scopes, and monitor policy compliance.
• Create and manage conditional access policies with Azure AD (Entra ID), including integrating Multi-Factor Authentication (MFA) methods like FIDO2 security keys for enhanced authentication security.
• Configure and enforce strong password policies within Azure AD, setting requirements for complexity, length, and expiration to improve account security.
• Use PIM to manage and monitor privileged access, ensuring just-in-time access and approval workflows. Implement data loss prevention (DLP) policies, manage encryption with Azure Key Vault, and track compliance with regulations using Azure Compliance Manager.
• Conducted security audits to identify vulnerabilities.
• Recommend improvements in security systems and procedures.
• Performed risk analyses to identify appropriate security countermeasures.
• Reviewed logs regularly to detect suspicious activity patterns before they escalate into full-blown incidents, enabling rapid response efforts when necessary.
• Developed comprehensive security policies and procedures for the organization, resulting in improved protection against potential threats.

• Engaged in user support interactions via telephone, chat and email platforms.
• Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
• Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
• Collaborated with IT teams to

resolve complex issues, ensuring minimal downtime for end users.

• Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
• Improved user experience, monitoring feedback and making necessary adjustments to software applications.
• Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
• Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
• Enhanced and reconstructed computer systems resulting in 60% increased efficiency for business end-users.
• Delivered in depth register training, imparting knowledge of the best practices for protecting data and minimizing errors.
• Evaluated and developed new technologies to address changing industry needs.